At a Glance
- Tasks: Lead IT services, enhance processes, and build strong stakeholder relationships.
- Company: Wolseley Group, a top trade merchant in the UK and Ireland.
- Benefits: Up to £56,000 salary, bonuses, generous leave, and health perks.
- Other info: Hybrid working with excellent career development opportunities.
- Why this job: Join a people-first company that values your growth and wellbeing.
- Qualifications: Strong communication skills and IT systems knowledge required.
The predicted salary is between 56000 - 56000 £ per year.
Salary: Up to £56,000 + Bonus + Excellent Benefits
Service Manager - Ripon or Warwick (Hybrid Working)
So, who are we? We are the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves on putting our people and customers at the heart of everything we do and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the competitive salary, there are also benefits including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity/adoption leave
- Access to a great range of online and high street discounts
We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme, and more!
As a Service Manager based in either Ripon or Warwick, you will be responsible for:
- Acting as the primary IT contact for Central Services, ensuring smooth day-to-day service performance
- Building strong relationships with stakeholders and keeping them supported and informed
- Taking ownership of service quality, using data and feedback to track and improve outcomes
- Identifying opportunities to enhance processes and drive continuous improvement
- Bringing a people-first approach, with curiosity and a willingness to learn how our systems support the business
This is a full-time permanent role working 40 hours per week, Monday - Friday.
Here’s what we’d like you to have:
- Excellent communication, collaboration and stakeholder management skills
- An understanding of IT systems and knowledge of ITIL Service Lifecycle best practice
- Engaging individual, commercially aware, with strong influencing and decision-making skills
- Service management awareness and experience of service metrics and analysis
We look forward to receiving your application!
Service Manager in Humber employer: Wolseley
At Wolseley Group, we are committed to fostering a supportive and dynamic work environment where our employees can thrive. With a strong focus on personal development through our Wolseley Talent Guild, competitive benefits including a generous pension scheme and health initiatives, and a culture that prioritises employee wellbeing, we ensure that our Service Managers in Ripon or Warwick have the resources and opportunities to excel in their careers while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Humber
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Wolseley Group on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for Service Managers. We should also think of examples from our past experiences that showcase our skills in communication and stakeholder management.
✨Tip Number 3
Show off our people-first approach during interviews! Share stories that highlight how we’ve built relationships and improved service quality in previous roles. It’s all about making that personal connection.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our CV and cover letter to match the job description perfectly.
We think you need these skills to ace Service Manager in Humber
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Manager role. Highlight your communication and stakeholder management skills, as these are key for us at Wolseley Group.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for the role. Mention your understanding of IT systems and how you can bring a people-first approach to our team.
Showcase Your Achievements:Don’t just list your responsibilities; show us what you’ve achieved in previous roles. Use data and examples to demonstrate how you’ve improved service quality or driven continuous improvement.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Wolseley
✨Know Your Stuff
Make sure you brush up on your knowledge of IT systems and ITIL Service Lifecycle best practices. Be ready to discuss how you've applied these in previous roles, as this will show that you understand the technical side of the Service Manager position.
✨Showcase Your People Skills
Since this role involves building strong relationships with stakeholders, think of examples where you've successfully collaborated or influenced others. We recommend preparing a couple of stories that highlight your communication and stakeholder management skills.
✨Be Data-Driven
The job requires taking ownership of service quality using data and feedback. Prepare to discuss how you've used metrics to track performance and improve outcomes in past roles. This will demonstrate your analytical skills and commitment to continuous improvement.
✨Embrace Curiosity
Bring a people-first approach to the interview by expressing your willingness to learn and adapt. Think about how you can enhance processes and support the business, and be ready to share your ideas on how to drive improvements within the team.
