At a Glance
- Tasks: Support trade counter, handle customer enquiries, and manage contracts with excellent service.
- Company: Join Plumb Centre, part of the Wolseley Group, a leading trade merchant.
- Benefits: Earn £27,500 plus bonuses, enjoy generous leave, pension, and health perks.
- Other info: Full-time role with flexible hours and overtime pay for Saturdays.
- Why this job: Be part of a team that values people and offers career development opportunities.
- Qualifications: Customer service experience preferred; plumbing knowledge is a bonus.
The predicted salary is between 27500 - 27500 € per year.
Salary: £27,500 + Bonus + Excellent Benefits
We are Plumb Centre, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do and provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the £27,500 salary, there are also benefits including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity/adoption leave
- Access to a great range of online and high street discounts
- Free access to healthcare
- Popular YuLife app
- Cycle to Work scheme
As a Sales Coordinator based in Epsom, you will be responsible for:
- Allocating approximately 40-50% of your time to supporting the trade counter as required, including serving walk-in customers and providing a high level of customer service.
- Handling inbound phone calls and responding promptly to customer enquiries relating to deliveries, orders, quotations, pricing, and product availability.
- Managing both personal and shared branch/contract inboxes, ensuring all enquiries are responded to in a timely manner and progressing requests through to quotation where applicable.
- Preparing and issuing accurate and competitive quotations in line with customer requirements and company guidelines.
- Taking responsibility for designated customer contracts, acting as the primary point of contact for all related enquiries, orders, and quotations to ensure consistency and service excellence.
- Running back-office reports and completing administrative tasks to support branch operations, contract performance, and internal processes.
This is a full-time permanent role working 40 hours per week Monday to Friday 7am-4pm or 8am-5pm and 2 Saturdays a month 8am-12, paid as overtime.
Here’s what we’d like you to have:
- Prior plumbing or heating industry experience would be advantageous
- Previous face-to-face customer service/merchant sales experience is advantageous
- Willingness to work as a part of a team and to take on a diverse role
- Proactive and eager to learn, demonstrating a positive attitude and strong work ethic
We look forward to receiving your application!
Sales Coordinator in Guildford employer: Wolseley
At Plumb Centre, part of the Wolseley Group, we are committed to fostering a supportive and dynamic work environment in Epsom, where our employees are at the heart of everything we do. With competitive salaries, generous benefits including a matched pension scheme and enhanced leave options, as well as access to our award-winning Wolseley Talent Guild for career development, we empower our team members to thrive both personally and professionally. Join us to be part of a culture that prioritises health and wellbeing, while providing meaningful opportunities for growth and success.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Coordinator in Guildford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Plumb Centre and the Wolseley Group. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and sales. Think about your past experiences and how they relate to the role of Sales Coordinator. We want you to shine!
✨Tip Number 3
Show off your skills! During the interview, highlight any relevant experience you have in the plumbing or heating industry. If you've got examples of great customer service, share those too – it’ll show you’re the right fit for the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, don’t forget to apply through our website for a smoother process!
We think you need these skills to ace Sales Coordinator in Guildford
Some tips for your application 🫡
Understand the Role:Before you dive into your application, make sure you really get what the Sales Coordinator role is all about. Check out the responsibilities and tasks listed in the job description so you can tailor your application to show how you fit the bill.
Show Off Your Experience:If you've got any plumbing or heating industry experience, or previous customer service roles, make sure to highlight that! We want to see how your background aligns with what we're looking for, so don’t hold back on those relevant skills.
Be Personable:Remember, we’re all about putting people at the heart of what we do. Use a friendly tone in your application to reflect your personality. Show us that you’re not just qualified, but also someone who would fit right in with our team!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and you’ll find all the info you need about the role there too!
How to prepare for a job interview at Wolseley
✨Know the Role Inside Out
Before your interview, make sure you fully understand the responsibilities of a Sales Coordinator. Familiarise yourself with the tasks mentioned in the job description, like handling customer enquiries and preparing quotations. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to share examples of your previous customer service experiences. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will highlight your ability to provide excellent service, which is key for this position.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare some thoughtful questions to ask your interviewers. You might want to inquire about the team dynamics, opportunities for professional development, or how success is measured in the role. This shows that you're engaged and serious about the opportunity.
✨Demonstrate Your Team Spirit
The job requires a willingness to work as part of a team, so be prepared to discuss how you've collaborated with others in past roles. Share specific examples that illustrate your teamwork skills and how you contribute to a positive work environment. This will resonate well with the interviewers.
