At a Glance
- Tasks: Create quotes and support customers in the plumbing and heating industry.
- Company: Join Neville Lumb, a leading trade merchant in the UK and Ireland.
- Benefits: Enjoy competitive salary, bonuses, healthcare, and discounts.
- Other info: Flexible working options and opportunities for career growth.
- Why this job: Develop your skills and build a rewarding career with us.
- Qualifications: Knowledge of plumbing and heating, teamwork, and customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Salary: Competitive Salary + Bonus + Excellent Benefits
We are Neville Lumb, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the competitive salary, there are also benefits on tap – including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Free parking
- Onsite canteen
- Access to a great range of online and high street discounts
We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
As an Estimator based in Rainham (RM13 8HY) or Branston (DE14 3PD), you’ll be responsible for:
- Utilising the company’s bespoke CRM system
- Communicating with customers via telephone and email
- Creating quotations for prospect, new and existing customers daily
- Interpreting information provided by the customer to understand their requirements
- Sourcing prices from various manufacturers and suppliers whilst checking product compatibility and availability to meet strict deadlines
- Advising customers on appropriate products, pricing and lead times
- Liaising with both internal and external colleagues to support the conversion of enquiries into quotations and subsequently orders
- Working to deadlines in order to meet customer expectations
- Staying up to date with current product knowledge and trends
This is a full time, permanent role, working 40 hours per week from either our Rainham or Branston office (hybrid work pattern to be discussed).
And here’s what we’d like you to have:
- A good all-round knowledge of the plumbing & heating industry is essential
- An appreciation of the demands of working within the merchant industry
- Understanding of the importance of teamwork and how it can improve service levels for customers
- Ability to demonstrate an understanding and passion for excellence in customer service
- IT, Numeracy and Analytical skills required
We look forward to receiving your application!
Estimator employer: Wolseley
At Neville Lumb, part of the Wolseley Group, we are committed to fostering a supportive and dynamic work environment where our employees can thrive. With competitive salaries, generous benefits, and a strong focus on personal development through our Wolseley Talent Guild, we empower our team members to build rewarding careers. Located in Rainham or Branston, you will enjoy a culture that prioritises health and wellbeing, alongside opportunities for professional growth and a collaborative atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Estimator
✨Tip Number 1
Network like a pro! Reach out to people in the plumbing and heating industry, especially those who work at Neville Lumb or similar companies. A friendly chat can open doors and give you insider info on job opportunities.
✨Tip Number 2
Prepare for interviews by brushing up on your product knowledge and industry trends. We want to see your passion for customer service and how you can contribute to our team. Practice common interview questions and have examples ready!
✨Tip Number 3
Showcase your analytical skills! During interviews, be ready to discuss how you've used these skills in past roles. We love candidates who can interpret data and make informed decisions, so highlight your experience with CRM systems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Neville Lumb.
We think you need these skills to ace Estimator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Estimator role. Highlight your knowledge of the plumbing and heating industry, as well as any relevant teamwork experiences. We want to see how you can contribute to our customer service excellence!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our values at Neville Lumb. Don’t forget to mention your understanding of the merchant industry and your commitment to teamwork.
Show Off Your Analytical Skills:As an Estimator, you'll need strong IT, numeracy, and analytical skills. In your application, give examples of how you've used these skills in past roles. We love seeing real-life applications of your abilities!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Wolseley
✨Know Your Stuff
Make sure you brush up on your knowledge of the plumbing and heating industry. Familiarise yourself with current trends, products, and any recent developments. This will not only help you answer questions confidently but also show your passion for the field.
✨Master the CRM System
Since you'll be using a bespoke CRM system, it’s a good idea to get comfortable with similar software. If you can, practice using a CRM tool before the interview. Being able to discuss how you would utilise such systems in your role will impress your interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your understanding of teamwork and how it enhances customer service. This is key for the Estimator role, so make sure to emphasise your commitment to excellence.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or how success is measured in the Estimator role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
