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- Tasks: Support trade counter, handle customer enquiries, and manage contracts with excellence.
- Company: Join Plumb Centre, a leading trade merchant in the UK and Ireland.
- Benefits: Enjoy a competitive salary, bonuses, generous leave, and health perks.
- Other info: Dynamic role with flexible hours and overtime pay available.
- Why this job: Be part of a team that values your growth and offers career development opportunities.
- Qualifications: Customer service experience and a proactive attitude are a plus.
The predicted salary is between 27500 - 27500 £ per year.
Salary: £27,500 + Bonus + Excellent Benefits
We are Plumb Centre, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the £27,500 salary, there are also benefits on tap – including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity/adoption leave
- Access to a great range of online and high street discounts
- Free access to healthcare
- Our popular YuLife app
- Our Cycle to Work scheme
As a Contract Coordinator based in Epsom, you’ll be responsible for:
- Allocating approximately 40–50% of your time to supporting the trade counter as required, including serving walk-in customers and providing a high level of customer service.
- Handling inbound phone calls and responding promptly to customer enquiries relating to deliveries, orders, quotations, pricing, and product availability.
- Managing both personal and shared branch/contract inboxes, ensuring all enquiries are responded to in a timely manner and progressing requests through to quotation where applicable.
- Preparing and issuing accurate and competitive quotations in line with customer requirements and company guidelines.
- Taking responsibility for designated customer contracts, acting as the primary point of contact for all related enquiries, orders, and quotations to ensure consistency and service excellence.
- Running back-office reports and completing administrative tasks to support branch operations, contract performance, and internal processes.
This is a full-time permanent role working 40 hours per week Monday to Friday 7am-4pm or 8am-5pm and 2 Saturdays a month 8am-12, paid as overtime.
And here’s what we’d like you to have:
- Prior plumbing or heating industry experience would be advantageous
- Previous Face to Face customer service/merchant sales experience is advantageous
- Willingness to work as a part of a team and to take on a diverse role
- Proactive and eager to learn, demonstrating a positive attitude and strong work ethic
We look forward to receiving your application!
Contract Coordinator in Epsom employer: Wolseley
Contact Detail:
Wolseley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Coordinator in Epsom
✨Tip Number 1
Network like a pro! Reach out to people in the plumbing and heating industry, especially those who work at Plumb Centre. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. Think of examples from your past experiences where you’ve gone above and beyond for a customer. We love to see that passion!
✨Tip Number 3
Show off your proactive side! During the interview, share how you’ve taken initiative in previous roles. Whether it’s improving processes or helping a team member, we want to see that you’re ready to jump in.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits right there.
We think you need these skills to ace Contract Coordinator in Epsom
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Contract Coordinator role. Highlight your relevant experience in customer service and any industry knowledge you have. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your experience and skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Wolseley
✨Know Your Stuff
Make sure you brush up on your plumbing and heating industry knowledge. Familiarise yourself with common terms, products, and services that Plumb Centre offers. This will not only show your interest but also help you answer questions confidently.
✨Customer Service Focus
Since the role involves a lot of customer interaction, be prepared to discuss your previous customer service experiences. Think of specific examples where you went above and beyond for a customer, as this will demonstrate your commitment to service excellence.
✨Show Your Team Spirit
The job requires working as part of a team, so be ready to talk about your teamwork experiences. Share instances where you collaborated effectively with colleagues or contributed to a team goal, highlighting your proactive attitude and willingness to learn.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the training opportunities available through the Wolseley Talent Guild or how success is measured in the Contract Coordinator role. This shows your enthusiasm and genuine interest in the position.