At a Glance
- Tasks: Assist customers with queries and provide technical advice on bathroom products.
- Company: C.P. Hart, a leading trade merchant in the UK and Ireland.
- Benefits: Competitive salary, commission, generous leave, pension scheme, and health perks.
- Other info: Hybrid working model with excellent career growth opportunities.
- Why this job: Join a supportive team and develop your skills in a dynamic environment.
- Qualifications: Experience in customer service or technical advisory roles preferred.
The predicted salary is between 32000 - 32000 £ per year.
Salary: £32,000 (Dependent on Experience) + Commission + Excellent Benefits
We are C.P. Hart, part of the Wolseley Group, a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do and provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the competitive salary, there are also benefits including:
- Annual leave: 24 days (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Enhanced maternity & paternity cover
- Potential to earn bonuses
- Access to a great range of online and high street discounts
We promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
As a Customer Service Consultant based in Dartford Kent, you'll be responsible for:
- Handling customer queries efficiently via phone, email and online platforms, ensuring prompt and professional communication.
- Providing technical advice and troubleshooting support on bathroom products, installations and spare parts.
- Following up on customer cases to ensure swift resolution and maintain high levels of customer satisfaction, in line with C.P. Hart values.
- Staying up to date with new product ranges, technical advancements, and best practices to provide accurate advice.
This role is a full-time, permanent position, 37.5 hours per week, Monday to Friday 09:00-17:30 with 1 hour's break. No weekend work required, office-based role with hybrid opportunity: 3 days in the office and 2 days working from home.
Here's what we'd like you to have:
- Proven experience in a customer service, aftersales, or technical advisory role, preferably within the bathroom, plumbing, or interiors industry.
- Strong technical understanding of bathroom products, including fittings, installations, and plumbing systems, or a willingness to learn and develop this knowledge if not already possessed.
- Excellent problem-solving skills and a proactive approach to customer resolution.
- Exceptional communication skills, both written and verbal, with the ability to explain technical information clearly.
We look forward to receiving your application!
Customer Service Consultant in Dartford employer: Wolseley
C.P. Hart is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a competitive salary alongside a comprehensive benefits package including generous annual leave, a robust pension scheme, and access to health and wellness resources. With a strong commitment to professional development through the award-winning Wolseley Talent Guild, employees in Dartford can thrive in a supportive hybrid working environment that fosters both personal and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Consultant in Dartford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Wolseley. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Wolseley before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Consultant in Dartford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Wolseley:Your cover letter is your chance to shine! Tell us why you want to work at Wolseley specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Wolseley!
How to prepare for a job interview at Wolseley
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
