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- Tasks: Lead a dynamic team and ensure top-notch service in our Crayford branch.
- Company: Join Plumb Centre, part of the Wolseley Group, a leader in trade services.
- Benefits: Enjoy competitive pay, bonuses, generous leave, and health perks.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Experience in plumbing and leadership skills are essential.
- Other info: Full-time role with great opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
We are Plumb Centre, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do and provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the competitive salary, there are also benefits including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity/adoption leave
- Access to a great range of online and high street discounts
- Free access to healthcare
- Popular YuLife app
- Cycle to Work scheme
As a Branch Supervisor based in Crayford, you’ll be responsible for:
- Assisting the Branch Manager in overseeing daily branch operations, ensuring smooth and efficient service delivery.
- Supervising and supporting branch staff, providing guidance, training, and performance feedback.
- Ensuring excellent customer service and handling escalated customer inquiries and concerns.
- Helping implement and monitor branch sales goals and KPIs, working closely with the team to achieve targets.
- Maintaining branch standards, ensuring compliance with company policies, procedures, and safety regulations.
- Assisting in managing branch budgets, inventory, and scheduling.
- Promoting a positive, collaborative team environment that aligns with company values.
This is a full-time, permanent role working 40 hours per week Monday to Friday between 7.30am - 4.30pm or 8am - 5pm along with every other Saturday mornings 8am - 12noon paid as overtime.
Here’s what we’d like you to have:
- Previous experience in the Plumbing & Heating Industry.
- Experience in a team leadership or supervisory role.
- Strong communication and interpersonal skills with the ability to motivate and guide a team.
- Excellent customer service skills and a problem-solving attitude.
Branch Supervisor in Dartford employer: Wolseley
Contact Detail:
Wolseley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Supervisor in Dartford
✨Tip Number 1
Network like a pro! Reach out to your connections in the plumbing and heating industry. You never know who might have a lead on a Branch Supervisor role or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching Plumb Centre and their values. Show us that you understand what makes them tick and how you can contribute to their team environment.
✨Tip Number 3
Practice your customer service scenarios. As a Branch Supervisor, you'll need to handle escalated inquiries, so be ready to demonstrate your problem-solving skills and how you keep customers happy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at Plumb Centre. Plus, it shows you're serious about joining the team!
We think you need these skills to ace Branch Supervisor in Dartford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Branch Supervisor role. Highlight your experience in the Plumbing & Heating Industry and any supervisory roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Don't forget to mention your customer service skills and problem-solving attitude!
Showcase Your Leadership Skills: In your application, be sure to highlight any leadership or team management experiences. We love seeing examples of how you've motivated and guided a team in the past. It’s all about showing us you can lead effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Wolseley
✨Know Your Stuff
Make sure you brush up on your knowledge of the plumbing and heating industry. Familiarise yourself with common products, services, and trends. This will not only help you answer technical questions but also show your passion for the field.
✨Showcase Your Leadership Skills
As a Branch Supervisor, you'll need to demonstrate your ability to lead a team. Prepare examples from your past experiences where you've successfully motivated or guided a team, handled conflicts, or improved performance. Be ready to discuss how you can foster a positive team environment.
✨Customer Service is Key
Plumb Centre values excellent customer service, so be prepared to share specific instances where you've gone above and beyond for customers. Think about how you would handle escalated inquiries and what strategies you would use to ensure customer satisfaction.
✨Align with Company Values
Research Plumb Centre and the Wolseley Group's values and mission. During the interview, express how your personal values align with theirs. This shows that you're not just looking for a job, but that you're genuinely interested in being part of their team and contributing to their goals.