At a Glance
- Tasks: Enhance customer journeys and lead a dynamic team to deliver top-notch service.
- Company: Join RES, a leading specialist trade merchant in the renewables sector.
- Benefits: Enjoy competitive salary, bonuses, generous leave, and wellness perks.
- Other info: Full-time role with no weekend work and excellent career development opportunities.
- Why this job: Make a real difference in customer experience while growing your career.
- Qualifications: Experience in customer service management and team leadership required.
The predicted salary is between 40000 - 50000 £ per year.
Salary: Competitive Salary + Bonus + Excellent Benefits
Customer Experience Manager - Yeovil, Somerset (BA20 2PJ) - RES - Renewables
So, who are we? We are RES, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the competitive salary, there are also benefits including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity/adoption leave
- Access to a great range of online and high street discounts
- Free access to healthcare
- Popular YuLife app
- Cycle to Work scheme
As a Customer Experience Manager, you'll be responsible for:
- Supporting the end-to-end customer journey and improving the customer experience
- Line managing customer service and operational team members, ensuring strong performance, engagement, and wellbeing
- Leading and coaching the team to deliver consistently high standards of service to installers and customers
- Managing the day-to-day delivery of operational activities related to renewables project support and design services
- Proposing and implementing process improvements in line with direction from the Operations Director
- Defining and maintaining clear end-to-end customer journeys across installer support and design services
This is a full-time, permanent role working 42.5 hours per week Monday to Friday 08.00am - 5.00pm with a 30-minute break. No weekend work required.
Here’s what we’d like you to have:
- Experience in customer service management
- Proven line management and coaching capability
- Experience improving customer experience through operational delivery
- Experience in renewables, energy, construction, or regulated environments
- Understanding of MCS or compliance-led operations
We look forward to receiving your application!
Customer Experience Manager employer: Wolseley
At RES, located in Yeovil, Somerset, we are dedicated to fostering a supportive and inclusive work environment where our employees can thrive. With a strong emphasis on personal development through our Wolseley Talent Guild, we offer competitive salaries, generous benefits, and a commitment to employee wellbeing, including access to healthcare and wellness programmes. Join us to be part of a team that values your contributions and empowers you to enhance the customer experience in the renewables sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in customer service management. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in improving customer experience can benefit RES. Tailor your examples to show how you can enhance their operational delivery and support their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the RES team and contributing to their mission.
We think you need these skills to ace Customer Experience Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Experience Manager role. Highlight your experience in customer service management and any relevant skills that align with what we’re looking for. A tailored CV shows us you’re serious about the position!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about improving customer experiences and how your background in renewables or related fields makes you a great fit. Keep it engaging and personal!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve improved customer experiences or led teams to success. Numbers and results can really make your application stand out to us.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward, and you’ll be able to see all the details about the role and our company culture. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Wolseley
✨Know Your Customer Journey
Familiarise yourself with the end-to-end customer journey that RES focuses on. Be ready to discuss how you can enhance this experience and share examples from your past roles where you've successfully improved customer satisfaction.
✨Showcase Your Leadership Skills
As a Customer Experience Manager, you'll be leading a team. Prepare to talk about your line management experience and how you've coached team members to achieve high performance. Specific examples of challenges you've overcome will really impress.
✨Understand the Renewables Sector
Brush up on your knowledge of the renewables industry, especially any compliance-led operations like MCS. Being able to speak confidently about industry trends and regulations will show that you're serious about the role.
✨Be Ready for Process Improvement Discussions
Think about process improvements you've implemented in previous roles. Be prepared to discuss how you identified issues, proposed solutions, and the impact those changes had on customer experience and operational efficiency.
