At a Glance
- Tasks: Serve customers, provide product recommendations, and assist with warehouse duties.
- Company: Join Plumb Centre, a leading trade merchant in the UK and Ireland.
- Benefits: Competitive salary, generous pension, bonuses, and discounts on high street brands.
- Other info: Full-time role with opportunities for career growth and personal development.
- Why this job: Build relationships, drive sales, and develop your skills in a supportive environment.
- Qualifications: Customer service experience is essential; industry knowledge is a plus.
The predicted salary is between 26695 - 26695 £ per year.
Responsibilities
- Serving customers on the trade counter by understanding their specific needs and providing product recommendations.
- Responding to customer enquiries via phone & email promptly and courteously, with a proactive attitude.
- Proactively contacting customers to build relationships and drive branch sales, particularly focusing on customers with reduced or inactive spending.
- Assisting with general warehouse duties including picking & packing customer orders, unpacking and putting away deliveries which will involve manual handling of heavy items e.g. boilers, radiators, sinks and toilets.
- Ensuring high standards are maintained in the branch.
Qualifications
- Prior industry or trade experience is advantageous.
- Previous face-to-face customer service/sales experience is essential.
- Willingness to work as a part of a team and to take on a diverse role.
- Proactive and eager to learn, demonstrating a positive attitude and strong work ethic.
Compensation & Benefits
In addition to a £26,695 salary, there are also benefits including annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity/adoption leave, access to a great range of online and high street discounts. We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more.
This is a full-time permanent role working 40 hours per week Monday – Friday between 07:30 a.m. – 05:00 p.m. and the occasional Saturday 08:00 a.m. – 12:00 p.m.
Trade Counter Sales Pro — Customer‑Focused Growth Perks in Bristol employer: Wolseley
At Plumb Centre, part of the Wolseley Group, we are dedicated to fostering a supportive and dynamic work environment where our employees can thrive. With a strong focus on customer service and teamwork, we offer extensive training through our award-winning Wolseley Talent Guild, competitive benefits including a generous pension scheme and health initiatives, and opportunities for career advancement in a vibrant industry. Join us in a role that not only values your contributions but also encourages personal and professional growth in a company that truly cares about its people.
StudySmarter Expert Advice🤫
We think this is how you could land Trade Counter Sales Pro — Customer‑Focused Growth Perks in Bristol
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Plumb Centre and the Wolseley Group. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their customer-focused culture.
✨Tip Number 2
Practice your customer service skills! Since face-to-face experience is key for this role, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your proactive attitude and strong work ethic.
✨Tip Number 3
Show off your teamwork spirit! This role requires working closely with others, so be prepared to discuss how you’ve collaborated in previous jobs. Highlighting your ability to work as part of a team will make you stand out as a candidate who fits right into their diverse role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to reinforce your interest in the position and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Trade Counter Sales Pro — Customer‑Focused Growth Perks in Bristol
Some tips for your application 🫡
Show Us Your Customer Service Skills:When you're writing your application, make sure to highlight any previous customer service or sales experience you've got. We want to see how you’ve gone above and beyond for customers in the past!
Be Proactive in Your Approach:We love a proactive attitude! In your application, mention times when you've taken the initiative to solve problems or build relationships with customers. It shows us you're ready to hit the ground running.
Tailor Your Application:Don’t just send a generic application. Take a moment to tailor your CV and cover letter to reflect the specific responsibilities and qualifications mentioned in the job description. It’ll make you stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Wolseley
✨Know Your Products
Before the interview, brush up on the products you’ll be dealing with, like boilers and sinks. Understanding their features and benefits will help you provide insightful recommendations during the interview, showing that you’re ready to serve customers effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve successfully handled customer enquiries or built relationships. Highlighting your face-to-face customer service experience will demonstrate that you can connect with clients and meet their needs.
✨Be Proactive and Positive
Exude a proactive attitude during the interview. Share instances where you took the initiative to improve sales or customer satisfaction. This aligns perfectly with the company’s focus on growth and relationship-building.
✨Team Player Mindset
Emphasise your willingness to work as part of a team. Discuss how you’ve collaborated with colleagues in previous roles to achieve common goals. This will show that you’re not just focused on individual success but also on contributing to the branch’s overall performance.
