At a Glance
- Tasks: Manage customer orders and ensure top-notch communication throughout the project.
- Company: Join Neville Lumb, a leading trade merchant in the UK and Ireland.
- Benefits: Competitive salary, bonuses, generous pension, free parking, and health perks.
- Other info: Enjoy a supportive environment with opportunities for career growth and well-being initiatives.
- Why this job: Be the key contact for customers and make a real difference in their experience.
- Qualifications: Customer-focused with strong problem-solving and communication skills.
The predicted salary is between 28800 - 43200 £ per year.
We are Neville Lumb, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
As a Sales Support Coordinator based in Branston, Burton upon Trent, you’ll be responsible for:
- Accurately and professionally manage our customer orders in terms of purchasing and supplying to meet their expectations.
- Be the main point of contact for our customers and manage that communication.
- Manage any issues with the projects you are looking after and resolve them.
- Provide clear communication to our customers regarding lead times, call offs, deliveries, stock availability, credit limits, returns, project updates and other relevant information.
- Organise product to be in stock in a timely manner ready for customer call offs.
- Manage the call offs to meet customer expectations for delivery times.
- Build networks with key suppliers to provide improved customer service.
- Produce call off templates for customer orders for easier tracking.
- Provide a point of contact for any after sales issues, including warranty claims, damages and incorrect deliveries.
- Ensure delivery requirements are discussed with the customer and any relevant information passed onto the warehouse.
- Manage projects across all the NL branches.
- Provide lead times to our customers at quotation stage and after the customer order has been placed.
- Provide assistance to the order inbox as and when required.
And here’s what we’d like you to have:
- Customer focused
- Problem solving ability relating to customer service
- PC literate
- Excellent communication skills
- Excellent organizational skills
- Excellent administration skills
- Experience of working in a pressurized environment
- Proven customer service background
In addition to the salary, there are also benefits including annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, free parking, onsite canteen and access to a great range of online and high street discounts. We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
This is a full time, permanent role working 40 hours a week, Monday-Friday. We look forward to receiving your application!
Sales Support Coordinator in Branston employer: Wolseley
At Plumb Centre, we are committed to fostering a supportive and dynamic work environment where our employees can thrive. Located in the vibrant city of Aberdeen, we offer competitive salaries, generous benefits including a car allowance, and ample opportunities for professional growth within the Wolseley Group. Join us to be part of a team that values your contributions and prioritises both customer satisfaction and employee development.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Coordinator in Branston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Neville Lumb and the Wolseley Group. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice your communication skills! As a Sales Support Coordinator, you'll need to be clear and concise. Try role-playing with a friend or family member to get comfortable discussing your experiences and how they relate to customer service.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past work where you successfully resolved issues for customers. Be ready to share these stories in your interview to demonstrate your ability to handle challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Neville Lumb.
We think you need these skills to ace Sales Support Coordinator in Branston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Sales Support Coordinator role. Highlight your customer service experience and any relevant skills that match what we're looking for. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your problem-solving skills can help us meet our customers' expectations. Keep it friendly and professional!
Show Off Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to convey information clearly. Whether it's in your CV or cover letter, we want to see how you can effectively manage customer interactions.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you'll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Wolseley
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills before the interview. Be ready to share specific examples of how you've handled customer issues in the past, especially in a pressurised environment. This will show that you understand the importance of customer satisfaction and can handle challenges effectively.
✨Show Off Your Organisational Skills
As a Sales Support Coordinator, organisation is key. Prepare to discuss how you manage multiple tasks and projects simultaneously. Bring along examples of tools or methods you use to stay organised, like templates for tracking orders or managing communications with customers.
✨Communicate Clearly
Excellent communication skills are a must for this role. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions, demonstrating your ability to communicate effectively with both customers and colleagues.
✨Research the Company
Familiarise yourself with Neville Lumb and the Wolseley Group. Understand their values, services, and what sets them apart in the industry. This knowledge will not only help you answer questions more confidently but also allow you to ask insightful questions, showing your genuine interest in the role and the company.
