At a Glance
- Tasks: Lead a team, serve customers, manage stock, and process orders in a dynamic environment.
- Company: Join Plumb Parts, part of the Wolseley Group, a leading trade merchant.
- Benefits: Enjoy competitive salary, bonuses, generous leave, and health perks.
- Other info: Full-time role with excellent career growth and a positive workplace culture.
- Why this job: Make a real impact while developing your skills in a supportive team.
- Qualifications: Experience in customer service and supervisory roles, with plumbing knowledge preferred.
The predicted salary is between 30000 - 40000 £ per year.
We are Plumb Parts, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do and provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the competitive salary, there are also benefits including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity/adoption leave
- Access to a great range of online and high street discounts
- Free access to healthcare
- Popular YuLife app
- Cycle to Work scheme
As an Operations Supervisor based in Eastleigh, you will be responsible for:
- Serving customers behind the trade counter and providing product recommendations
- Processing orders online and in store from suppliers
- Managing stock in the warehouse and trade counter
- Dealing and opening new accounts to generate new business
- Dealing with deliveries
- Leading a small team within the branch
This is a full-time, permanent role working 40 hours per week Monday to Friday 07:30am-16:30pm with 1 hour break. 1 in 3 Saturday on a rota basis 08:00-12:00 paid as overtime.
Here’s what we’d like you to have:
- Previous industry or merchant experience and knowledge in plumbing/heating products
- Prior experience in a face-to-face customer service/sales environment
- Previous experience as a supervisor - essential
- To be a team player who is happy to take on a diverse role to carry out all jobs in the branch to ensure it runs smoothly
- Keenness to learn, with a positive and enthusiastic attitude and a strong work ethic
We look forward to receiving your application!
Operations Supervisor in Bideford employer: Wolseley
At Plumb Parts, part of the Wolseley Group, we are committed to fostering a supportive and dynamic work environment in Eastleigh, where our employees are at the forefront of our success. With competitive salaries, generous benefits including a matched pension scheme and enhanced leave options, alongside opportunities for professional growth through our Wolseley Talent Guild, we ensure that our team members thrive both personally and professionally. Join us to be part of a culture that values teamwork, customer service excellence, and employee wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Supervisor in Bideford
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Wolseley, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Wolseley!
We think you need these skills to ace Operations Supervisor in Bideford
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Wolseley, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Wolseley and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Wolseley that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Wolseley
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
