At a Glance
- Tasks: Lead a team to enhance customer experiences and improve operational processes.
- Company: Join RES, a leading specialist trade merchant in the renewables sector.
- Benefits: Enjoy competitive salary, bonuses, generous leave, and health perks.
- Other info: Full-time role with no weekend work and great career growth opportunities.
- Why this job: Make a real difference in customer satisfaction while developing your career.
- Qualifications: Experience in customer service management and team leadership required.
The predicted salary is between 40000 - 50000 £ per year.
Salary: Competitive Salary + Bonus + Excellent Benefits
Customer Experience Manager - Yeovil, Somerset (BA20 2PJ) - RES - Renewables
We are RES, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do and provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the competitive salary, there are also benefits including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity/adoption leave
- Access to a great range of online and high street discounts
- Free access to healthcare
- Popular YuLife app
- Cycle to Work scheme
As a Customer Experience Manager, you will be responsible for:
- Supporting the end-to-end customer journey and improving the customer experience.
- Line managing customer service and operational team members, ensuring strong performance, engagement, and wellbeing.
- Leading and coaching the team to deliver consistently high standards of service to installers and customers.
- Managing the day-to-day delivery of operational activities related to renewables project support and design services.
- Proposing and implementing process improvements in line with direction from the Operations Director.
- Defining and maintaining clear end-to-end customer journeys across installer support and design services.
This is a full-time, permanent role working 42.5 hours per week Monday to Friday 08.00am - 5.00pm with a 30-minute break. No weekend work required.
Here’s what we would like you to have:
- Experience in customer service management.
- Proven line management and coaching capability.
- Experience improving customer experience through operational delivery.
- Experience in renewables, energy, construction, or regulated environments.
- Understanding of MCS or compliance-led operations.
We look forward to receiving your application!
Customer Experience Manager in Bath employer: Wolseley
At RES, located in Yeovil, Somerset, we are dedicated to fostering a supportive and dynamic work environment where our employees can thrive. With a strong emphasis on personal development through our Wolseley Talent Guild, we offer competitive salaries, generous benefits, and a commitment to employee wellbeing, including access to healthcare and wellness programmes. Join us to be part of a team that values your contributions and encourages growth in the exciting renewables sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager in Bath
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching RES and understanding their values. Tailor your answers to show how your experience aligns with their mission of putting customers at the heart of everything they do.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in customer service management and operational delivery makes you the perfect fit for the Customer Experience Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the RES team.
We think you need these skills to ace Customer Experience Manager in Bath
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Experience Manager role. Highlight your relevant experience in customer service management and any specific achievements that showcase your ability to improve customer experiences.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with what we’re looking for. Don’t forget to mention your experience in renewables or related fields!
Showcase Your Leadership Skills:Since this role involves line management, be sure to highlight your coaching capabilities and any successful team leadership experiences. We want to see how you’ve motivated teams to deliver high standards of service.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Wolseley
✨Know Your Customer Journey
Familiarise yourself with the end-to-end customer journey that RES focuses on. Be ready to discuss how you can enhance this experience and share examples from your past roles where you've successfully improved customer satisfaction.
✨Showcase Your Leadership Skills
As a Customer Experience Manager, you'll be leading a team. Prepare to talk about your line management experience and how you've coached team members to achieve high performance. Use specific examples to illustrate your approach to leadership.
✨Understand the Industry
Brush up on your knowledge of the renewables sector and any relevant compliance standards like MCS. Being able to speak confidently about industry trends and challenges will show that you're not just a fit for the role but also passionate about the field.
✨Be Ready to Propose Improvements
Think about potential process improvements you could suggest based on your previous experiences. During the interview, be prepared to discuss how you would implement these changes and the positive impact they could have on customer experience.
