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- Tasks: Manage debt recovery processes and liaise with customers and courts.
- Company: Wolseley Group, a leading trade merchant in the UK and Ireland.
- Benefits: Competitive salary, bonuses, generous pension, and health perks.
- Other info: Hybrid role with excellent career growth opportunities and no weekend work.
- Why this job: Join a supportive team and develop your skills in a dynamic environment.
- Qualifications: Experience in debt recovery and strong communication skills.
The predicted salary is between 28800 - 43200 £ per year.
Salary: Competitive salary
Bonus: Excellent Benefits
Location: Ripon
We are the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves on putting our people and customers at the heart of everything we do and providing opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the competitive salary, there are also benefits including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity/adoption leave
- Access to a great range of online and high street discounts
We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
As a Debt Recovery Administrator based in Ripon, you'll be responsible for:
- Co-ordinating and managing the issue of proceedings in the collection of debts with minimal supervision
- Liaising with Customers, Branches, Courts, Agents in the day-to-day running of cases
- Managing incoming calls and email communication from a variety of sources
- Operating a proactive approach to debt collection which involves high volume telephone attendances and written correspondence
This is a full-time, permanent role working 40 hours a week Monday - Friday: 08:00-17:00 with a 30-minute break. The role is hybrid, working 3 days in the office and 2 days from home. No weekend work required.
Here's what we'd like you to have to be successful:
- The ability to pick up the phone and have difficult conversations
- Knowledge of debt recovery
- Office experience and Microsoft Office knowledge
- The ability to use multiple different software efficiently and effectively
- Administrative background - would be advantageous
We look forward to receiving your application!
Administrator - Private Client Services employer: Wolseley
Contact Detail:
Wolseley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator - Private Client Services
✨Tip Number 1
Get to know the company! Research Wolseley Group and understand their values and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since the role involves a lot of communication, make sure you're comfortable having those tricky conversations. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Wolseley team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Administrator - Private Client Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Debt Recovery Administrator role. Highlight relevant experience, especially in debt recovery and administrative tasks. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us at Wolseley. Share specific examples of your past experiences that relate to the job description.
Show Off Your Communication Skills: Since this role involves liaising with customers and managing communications, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Wolseley
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of debt recovery processes. Familiarise yourself with common practices and terminology, as well as any relevant software that might be used in the role. This will show that you're serious about the position and ready to hit the ground running.
✨Practice Those Tough Conversations
Since the role involves having difficult conversations, it’s a good idea to practice how you would handle these situations. Role-play with a friend or family member to build your confidence. Think about how you can remain calm and professional while addressing sensitive issues.
✨Show Off Your Tech Skills
Make sure to highlight your proficiency with Microsoft Office and any other software you’ve used in previous roles. Be prepared to discuss specific examples of how you've used these tools to improve efficiency or solve problems in an administrative capacity.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, and what success looks like in this role. This not only shows your interest but also helps you determine if the company is the right fit for you.