At a Glance
- Tasks: Enhance customer journeys and lead a dynamic team to deliver exceptional service.
- Company: Join RES, a leading trade merchant focused on people and innovation.
- Benefits: Competitive salary, bonuses, generous leave, and wellness perks.
- Other info: Enjoy a supportive work environment with opportunities for professional development.
- Why this job: Make a real difference in customer experience while growing your career.
- Qualifications: Experience in customer service management and team leadership.
The predicted salary is between 40000 - 50000 £ per year.
We are RES, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the competitive salary, there are also benefits on tap – including annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity/adoption leave and access to a great range of online and high street discounts. We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
As a Customer Experience Manager you’ll be responsible for:
- Support the end to end customer journey and improve the customer experience.
- Line manage customer service and operational team members, ensuring strong performance, engagement, and wellbeing.
- Lead and coach the team to deliver consistently high standards of service to installers and customers.
- Manage the day‐to‐day delivery of operational activities related to renewables project support and design services.
- Propose and implement process improvements in line with direction from the Operations Director.
- Define and maintain clear end‐to‐end customer journeys across installer support and design services.
This is a full-time, permanent role working 42.5 hours per week Monday to Friday 08.00am - 5.00pm with a 30 minute break. No weekend work required.
And here’s what we’d like you to have:
- Experience in customer service management.
- Proven line management and coaching capability.
- Experience improving customer experience through operational delivery.
- Experience in renewables, energy, construction, or regulated environments.
- Understanding of MCS or compliance‐led operations.
We look forward to receiving your application!
Customer Experience Manager in Yeovil employer: Wolseley UK Limited
At RES in Yeovil, we are committed to fostering a supportive and dynamic work environment where our employees can thrive. With a focus on personal development through the Wolseley Talent Guild, competitive salaries, and a comprehensive benefits package including enhanced maternity leave and wellness initiatives, we ensure that our team members feel valued and empowered to excel in their roles. Join us to be part of a company that prioritises both customer satisfaction and employee wellbeing, making it an exceptional place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager in Yeovil
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out as someone who truly gets what they're about.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want you to sound confident and authentic, not like a robot reciting a script. Mock interviews with friends can really help!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show that you’re genuinely interested in the role. Plus, it keeps you on their radar.
We think you need these skills to ace Customer Experience Manager in Yeovil
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Experience Manager role. Highlight your experience in customer service management and any relevant skills that match what we're looking for. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving customer experiences and how your background in renewables or related fields makes you a great fit. Keep it engaging and personal!
Showcase Your Achievements:Don’t just list your responsibilities; show us what you've achieved! Use specific examples of how you've improved customer satisfaction or led successful teams. Numbers and results speak volumes, so don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s quick and easy, plus you’ll get to see all the benefits we offer. We can’t wait to see your application come through!
How to prepare for a job interview at Wolseley UK Limited
✨Know the Company Inside Out
Before your interview, take some time to research RES and its role within the Wolseley Group. Understand their values, mission, and recent projects in the renewables sector. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Experience Skills
Prepare specific examples from your past experiences that highlight your customer service management skills. Think about times when you improved customer experience or led a team to success. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Leadership and Coaching Ability
As a Customer Experience Manager, you'll be expected to lead and coach your team. Be ready to discuss your leadership style and how you've successfully managed teams in the past. Share anecdotes that illustrate your ability to engage and motivate others.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in customer experience, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
