At a Glance
- Tasks: Assist customers at the trade counter and provide product advice.
- Company: Join Bassetts, a leading trade merchant in the UK and Ireland.
- Benefits: Competitive salary, bonuses, generous pension, and health perks.
- Other info: Full-time role with excellent career growth opportunities.
- Why this job: Build strong customer relationships and develop your skills in a supportive environment.
- Qualifications: Experience in sales and customer service; plumbing knowledge is a plus.
The predicted salary is between 25000 - 32000 £ per year.
We are Bassetts, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the competitive salary there are also benefits on tap – including annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity/adoption leave and access to a great range of online and high street discounts. We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
As a Trade Counter Assistant based in Dungannon, you’ll be responsible for:
- Assisting customers on the trade counter by understanding their specific needs and providing product advice and recommendations.
- Proactively engaging with both new and existing customers to maximise sales opportunities and build strong customer relationships.
- Handling customer phone calls and emails with a positive and proactive approach, building strong relationships and ensuring exceptional customer service.
- Carrying out general warehouse duties, including picking and packing customer orders and unpacking stock to be booked in on our system and put away in the warehouse which will involve manual handling heavy stock i.e. toilets, sinks, boilers & radiators.
This is a full-time, permanent role working 42.50 hours per week Monday - Wednesday 07.30am - 5.00pm, Thursday 07.30am - 8.00pm (on a rota basis), Friday 07.30am - 4.00pm.
And here’s what we’d like you to have:
- Plumbing Industry experience is preferential.
- Experience of working in a busy trade counter environment.
- Proven experience in Face to Face sales and customer service.
- Dependable team player, prepared to support in all areas of the branch with a strong work ethic.
- Eagerness to learn, with a positive and enthusiastic attitude.
We look forward to receiving your application!
Trade Counter Assistant employer: Wolseley UK Limited
At Bassetts, part of the Wolseley Group, we are committed to fostering a supportive and dynamic work environment in Dungannon, where our employees are at the forefront of our success. With competitive salaries, generous benefits, and a strong focus on personal development through our Wolseley Talent Guild, we empower our Trade Counter Assistants to thrive both professionally and personally. Join us to be part of a team that values your contributions and prioritises your wellbeing, all while serving our valued customers.
StudySmarter Expert Advice🤫
We think this is how you could land Trade Counter Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bassetts and the Wolseley Group. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience in face-to-face sales and customer service confidently.
✨Tip Number 3
Show off your enthusiasm! When you’re chatting with the interviewer, let your passion for the plumbing industry shine through. Share any relevant experiences that highlight your eagerness to learn and grow within the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It shows you’re keen and keeps you fresh in their minds!
We think you need these skills to ace Trade Counter Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Trade Counter Assistant role. Highlight any relevant experience in customer service or sales, especially in a trade environment. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about joining Bassetts and how you can contribute to our team. Keep it friendly and professional – we love a bit of personality!
Show Off Your Skills:In your application, don’t forget to mention any specific skills that relate to the plumbing industry or trade counter experience. We’re keen on seeing how you can engage with customers and handle products, so let us know what you’ve got!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Wolseley UK Limited
✨Know Your Products
Familiarise yourself with the products Bassetts offers, especially plumbing supplies. Being able to discuss specific items like toilets, sinks, and radiators will show your enthusiasm and knowledge during the interview.
✨Customer Service Focus
Prepare examples of how you've provided exceptional customer service in the past. Think about times when you went above and beyond to help a customer, as this role is all about building strong relationships.
✨Demonstrate Team Spirit
Bassetts values team players, so be ready to share experiences where you collaborated with others. Highlight your willingness to support colleagues and contribute to a positive work environment.
✨Show Your Eagerness to Learn
Express your enthusiasm for learning new skills and growing within the company. Mention any relevant training or courses you've taken, and how you plan to continue developing your expertise in the plumbing industry.
