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- Tasks: Handle customer enquiries and drive sales while maintaining high standards in the branch.
- Company: Join Plumb Centre, part of the Wolseley Group, a leading trade merchant.
- Benefits: Enjoy competitive salary, bonuses, generous pension, and health perks.
- Why this job: Develop your skills and build a rewarding career in a supportive environment.
- Qualifications: Sales or customer service experience is essential; training provided for newcomers.
- Other info: Full-time role with opportunities for growth and a positive workplace culture.
The predicted salary is between 28800 - 43200 £ per year.
We are Plumb Centre, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do and provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the competitive salary, there are also benefits including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Access to a great range of online and high street discounts
- Free access to healthcare
- Our popular YuLife app
- Our Cycle to Work scheme
As a Sales Advisor based in Bishops Stortford, you'll be responsible for:
- Handling customer enquiries via phone and email efficiently, courteously and with a can-do attitude
- Actively identifying and pursuing opportunities to drive sales within the branch, engaging both new and existing customers
- General warehouse duties including picking & packing customer orders, unpacking and putting away deliveries and ensuring high standards are maintained in the branch
- Manual handling of heavy items e.g. boilers, radiators, sinks and toilets
This is a full-time, permanent role working 40 hours a week, Monday to Friday between the hours of 7am - 4pm or 8am - 5pm. 1 in 3 Saturday mornings, 8am - 12noon may be required (paid as overtime).
Previous experience in sales or customer service is essential. Merchant or industry experience is desirable but not essential, as training can be provided. A positive attitude and eagerness to learn and grow with the training we offer.
Telephone Sales Advisor (Permanent) employer: Wolseley UK Limited
Contact Detail:
Wolseley UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Sales Advisor (Permanent)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Plumb Centre and the Wolseley Group. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience in sales and customer service confidently.
✨Tip Number 3
Show off your can-do attitude! During the interview, share examples of how you've tackled challenges in previous roles. Highlighting your problem-solving skills will make you stand out as a proactive candidate.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds!
We think you need these skills to ace Telephone Sales Advisor (Permanent)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Sales Advisor role. Highlight any previous sales or customer service experience, and don’t forget to mention your can-do attitude!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role at Plumb Centre and how you can contribute to the team. Keep it friendly and professional.
Showcase Your Communication Skills: Since you'll be handling customer enquiries over the phone and email, make sure your application showcases your communication skills. Use clear and concise language, and don’t shy away from showing your personality!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Wolseley UK Limited
✨Know Your Stuff
Before the interview, make sure you understand what Plumb Centre does and the role of a Telephone Sales Advisor. Familiarise yourself with their products and services, especially if you have any experience in sales or customer service. This will help you answer questions confidently and show your genuine interest in the company.
✨Show Off Your People Skills
As a Telephone Sales Advisor, you'll be handling customer enquiries, so it's crucial to demonstrate your communication skills. Prepare examples of how you've successfully dealt with customers in the past, whether it was resolving an issue or upselling a product. This will highlight your ability to engage with customers effectively.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. This is a common practice to assess your sales techniques and customer interaction skills. Practice responding to typical customer queries or objections, and remember to keep a positive attitude throughout. It’s all about showing that you can think on your feet!
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the training opportunities available through the Wolseley Talent Guild or how success is measured in the role. This shows that you're not only interested in the job but also in your personal development within the company.
