At a Glance
- Tasks: Lead IT services, enhance processes, and build strong stakeholder relationships.
- Company: Wolseley Group, a top trade merchant in the UK and Ireland.
- Benefits: Competitive salary, bonuses, generous leave, pension scheme, and health perks.
- Other info: Hybrid working with excellent career development opportunities.
- Why this job: Join a people-first company and make a real impact in service management.
- Qualifications: Strong communication skills and understanding of IT systems required.
The predicted salary is between 56000 - 56000 £ per year.
Salary: Up to 56,000 + Bonus + Excellent Benefits
Service Manager - Ripon or Warwick (Hybrid Working)
So, who are we? We are the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves on putting our people and customers at the heart of everything we do and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the competitive salary, there are also benefits including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity/adoption leave
- Access to a great range of online and high street discounts
- Free access to healthcare
- Popular YuLife app
- Cycle to Work scheme
As a Service Manager based in either Ripon or Warwick, you will be responsible for:
- Acting as the primary IT contact for Central Services, ensuring smooth day to day service performance
- Building strong relationships with stakeholders and keeping them supported and informed
- Taking ownership of service quality, using data and feedback to track and improve outcomes
- Identifying opportunities to enhance processes and drive continuous improvement
- Bringing a people first approach, with curiosity and a willingness to learn how our systems support the business
This is a full-time permanent role working 40 hours per week, Monday - Friday.
And here’s what we’d like you to have:
- Excellent communication, collaboration and stakeholder management skills
- An understanding of IT systems and knowledge of ITIL Service Lifecycle best practice
- Engaging individual, commercially aware, with strong influencing and decision-making skills
- Service management awareness and experience of service metrics and analysis
We look forward to receiving your application!
Service Manager employer: Wolseley UK Limited
At Wolseley Group, we are committed to fostering a supportive and dynamic work environment where our employees can thrive. With a strong focus on personal development through our award-winning Wolseley Talent Guild, competitive benefits including a generous pension scheme and health initiatives, and a culture that prioritises employee wellbeing, we ensure that our Service Managers in Ripon or Warwick not only excel in their roles but also enjoy a fulfilling career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your skills align with their needs. We want you to shine!
✨Tip Number 3
Practice your responses to common interview questions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you communicate your experience effectively.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Manager role. Highlight your communication and stakeholder management skills, as these are key for us at Wolseley Group.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for the role. Mention your understanding of IT systems and how you can contribute to our people-first approach.
Showcase Your Achievements:Don’t just list your responsibilities; share your achievements! Use data and examples to demonstrate how you've improved service quality or driven continuous improvement in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Wolseley UK Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of IT systems and ITIL Service Lifecycle best practices. Being able to discuss these topics confidently will show that you're not just a people person, but also technically savvy.
✨Showcase Your Communication Skills
Since the role involves building strong relationships with stakeholders, practice articulating your thoughts clearly. Use examples from your past experiences where you've successfully managed stakeholder relationships or resolved conflicts.
✨Demonstrate Continuous Improvement Mindset
Be prepared to discuss how you've identified opportunities for process enhancements in previous roles. Think of specific instances where your curiosity led to improvements and be ready to share those stories.
✨Bring Your People-First Approach
Highlight your ability to put people at the heart of your service management approach. Share examples of how you've supported team members or clients, showing that you genuinely care about their needs and outcomes.
