Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: As a Sales Advisor, you'll handle customer inquiries and maximise sales opportunities.
- Company: Join Pipe and Climate Centre, part of the Wolseley Group, a leading trade merchant in the UK and Ireland.
- Benefits: Enjoy competitive salary, bonuses, annual leave, pension scheme, and health perks like free healthcare access.
- Why this job: This role offers skill development, a supportive culture, and the chance to make a real impact.
- Qualifications: Previous customer service experience preferred; strong communication and organisational skills are essential.
- Other info: Permanent, full-time position with no weekend work required.
The predicted salary is between 28800 - 43200 £ per year.
Competitive Salary + Bonus + Excellent Benefits
Sales Advisor – Birmingham West Bromwich – Pipe and Climate Centre
So, who are we? We are Pipe and Climate Centre, part of the Wolseley Group – a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including…
Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.
We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
As a Sales Advisor based in Birmingham West Bromwichyou will be responsible for:
Maintain high levels of availability to professionally handle inbound customer service requirements, cases and e-mails within published response times.
Follow agreed process for placing customer orders and provide accurate product availability by checking all available supply sources including the lead time database, feeder and with the supplier directly.
Maximise sales opportunities, up-selling where possible and following up on other opportunities (e.g. quotations/price enquiries).
Proactively follow up on backorders and ensure that the forward ordering system is correctly used to maximise product availability.
Follow agreed process for handling good stock returns, ensuring that customers are fully aware of the published terms and conditions. Work with the customer care team to ensure that the Faulty/Damaged stock process is followed correctly.
Take ownership for any customer issues that arise, taking time to log them accurately in the appropriate systems following strict procedures and guidelines.
Handle all customer complaints following the agreed processes, flagging any issues to the branch manager.
Ensure that the agreed minimum performance criteria for the branch is always exceeded in terms of attendance, order accuracy, and service quality.
Maintain customer database information systems in logical and efficient manner.
Carry out other customer-related tasks, as requested by the branch manager.
Actively participate on any initiative to improve the level of customer service.
This is a permanent, full-time position working 40 hours per week, Monday to Friday 08:00am – 17:00pm with 1 hour break. No weekend work required.
And here’s what we’d like you to have:
Previous internal or external customer service experience preferred.
Good verbal and written communication skills.
Excellent interpersonal and customer service skills: ability to interface with personnel from various departments and levels.
Good organisational skills with the ability to handle multiple tasks simultaneously and meet deadlines.
Attention to detail and commitment to Customer Service Excellence.
Ability to access information using automated systems (e.g. Windows based computer systems).
We look forward to receiving your application!
About Us
Pipe Centre and Climate Centre is one of UK’s leading pipe, air conditioning and HVAC specialists, offering an extensive range for heating, commercial plumbing and drainage systems. But perhaps the most valued service we provide is the support, knowledge, and added-value services to ensure that, no matter what the project is, we keeping them running like clockwork.
We encourage applicants from all backgrounds, communities and industries, and are committed to having an organisation that is made up of diverse skills, experiences and abilities, where everyone is treated with Fairness & Respect.
#J-18808-Ljbffr
Sales Advisor employer: Wolseley UK Limited
Contact Detail:
Wolseley UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Familiarise yourself with the products and services offered by Pipe and Climate Centre. Understanding their offerings will not only help you in conversations during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you successfully handled customer complaints or maximised sales opportunities, as these are key aspects of the Sales Advisor role.
✨Tip Number 3
Showcase your organisational skills by discussing how you manage multiple tasks and deadlines. You might want to prepare a brief example of a time when you effectively prioritised tasks to meet customer needs.
✨Tip Number 4
Demonstrate your commitment to customer service excellence by sharing any initiatives you've been part of that improved customer satisfaction. This will highlight your proactive approach and alignment with the company's values.
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the Sales Advisor role. Use keywords from the job description to demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle multiple tasks. Mention specific examples of how you've maximised sales opportunities or resolved customer issues in the past.
Highlight Relevant Skills: In your application, emphasise your verbal and written communication skills, attention to detail, and organisational abilities. These are crucial for the Sales Advisor role and should be clearly articulated.
Follow Application Instructions: Ensure you follow any specific instructions provided in the job listing when submitting your application. This may include formatting requirements or additional documents needed, which can set you apart from other candidates.
How to prepare for a job interview at Wolseley UK Limited
✨Research the Company
Before your interview, take some time to learn about Pipe and Climate Centre and the Wolseley Group. Understand their values, mission, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Customer Scenarios
As a Sales Advisor, you'll be handling customer inquiries and complaints. Prepare examples from your past experience where you've successfully resolved customer issues or maximised sales opportunities. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
Excellent verbal and written communication skills are crucial for this role. During the interview, demonstrate your ability to communicate clearly and effectively. Practice articulating your thoughts and ensure you listen actively to the interviewer's questions.
✨Highlight Your Organisational Skills
The job requires good organisational skills and the ability to handle multiple tasks. Be ready to discuss how you prioritise your workload and manage your time effectively. Providing specific examples of how you've done this in previous roles will strengthen your case.
