At a Glance
- Tasks: Lead IT services, enhance processes, and build strong stakeholder relationships.
- Company: Wolseley Group, a top trade merchant in the UK and Ireland.
- Benefits: Up to £56,000 salary, bonuses, generous leave, and health perks.
- Other info: Hybrid working with excellent career development opportunities.
- Why this job: Join a people-first company that values your growth and wellbeing.
- Qualifications: Strong communication skills and understanding of IT systems required.
The predicted salary is between 56000 - 56000 € per year.
Salary: Up to £56,000 + Bonus + Excellent Benefits
Service Manager - Ripon or Warwick (Hybrid Working)
So, who are we? We are the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves on putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the competitive salary, there are also benefits on tap – including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity/adoption leave
- Access to a great range of online and high street discounts
We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme, and more!
As a Service Manager based in either Ripon or Warwick, you’ll be responsible for:
- Acting as the primary IT contact for Central Services, ensuring smooth day‑to‑day service performance
- Building strong relationships with stakeholders and keeping them supported and informed
- Taking ownership of service quality, using data and feedback to track and improve outcomes
- Identifying opportunities to enhance processes and drive continuous improvement
- Bringing a people‑first approach, with curiosity and a willingness to learn how our systems support the business
This is a full-time permanent role working 40 hours per week, Monday - Friday.
And here’s what we’d like you to have:
- Excellent communication, collaboration and stakeholder management skills
- An understanding of IT systems and knowledge of ITIL Service Lifecycle best practice
- Engaging individual, commercially aware, with strong influencing and decision-making skills
- Service management awareness and experience of service metrics and analysis
We look forward to receiving your application!
Service Manager in Ripon employer: Wolseley UK Limited
At Wolseley Group, we are committed to fostering a supportive and dynamic work environment where our employees can thrive. With a strong focus on personal development through our award-winning Wolseley Talent Guild, competitive benefits including a generous pension scheme and health initiatives, and a culture that prioritises people and collaboration, we offer an exceptional workplace for those looking to make a meaningful impact in their careers as a Service Manager in either Ripon or Warwick.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Ripon
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Wolseley Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how you fit into our people-first approach, so think about examples from your past that showcase your communication and collaboration skills.
✨Tip Number 3
Show us your passion for continuous improvement! Be ready to discuss how you've used data and feedback in previous roles to enhance service quality. We love candidates who are proactive and curious!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Wolseley family.
We think you need these skills to ace Service Manager in Ripon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Manager role. Highlight your communication and stakeholder management skills, as these are key for us at Wolseley Group.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how your background aligns with our people-first approach. Keep it engaging and personal!
Showcase Your IT Knowledge:Since we’re looking for someone with an understanding of IT systems and ITIL best practices, make sure to mention any relevant experience or certifications. This will help us see how you can contribute to our service quality.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Wolseley UK Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of IT systems and ITIL Service Lifecycle best practices. Be ready to discuss how these concepts apply to the role of a Service Manager, as this will show that you understand the technical side of things.
✨Showcase Your People Skills
Since this role involves building strong relationships with stakeholders, prepare examples of how you've successfully collaborated in the past. Think about times when your communication and influencing skills made a difference in a project or situation.
✨Be Data-Driven
The job requires taking ownership of service quality using data and feedback. Come prepared with examples of how you've used metrics to track performance and improve outcomes in previous roles. This will demonstrate your analytical mindset.
✨Embrace Continuous Improvement
Wolseley Group values a people-first approach and continuous improvement. Think of specific instances where you've identified opportunities for process enhancements. Showing your curiosity and willingness to learn will resonate well with the interviewers.
