At a Glance
- Tasks: Lead a dynamic team to enhance digital customer service and trading capabilities.
- Company: Wolseley, a top trade merchant in the UK and Ireland.
- Benefits: Competitive salary, bonuses, generous leave, and health perks.
- Other info: Enjoy a hybrid work model and access to exclusive discounts.
- Why this job: Join a supportive culture focused on career growth and skill development.
- Qualifications: Strong communication, people management, and decision-making skills required.
The predicted salary is between 35000 - 35000 £ per year.
Salary: Competitive + Bonus
Digital Support Team Manager – Ripon (Hybrid)
So, who are we? We are Wolseley, a leading specialist trade merchant across the UK and Ireland. We pride ourselves on putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the competitive salary, there are also benefits on tap – including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity/adoption leave
- Access to a great range of online and high street discounts
We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more.
As a Digital Support Team Manager based in Ripon, you’ll be responsible for:
- Leading and managing the Digital Support Team, ensuring a consistently high standard of customer service across all digital channels
- Supporting and enhancing digital trading capabilities for customers, branches, and the wider business
- Collaborating closely with the Digital team to continuously improve and develop the overall digital customer experience
- Overseeing team performance through effective communication management and strong people leadership practices
- Building and maintaining strong relationships with internal stakeholders (from branch to director level), external customers, and key suppliers
And here’s what we’d like you to have:
- Attention to detail and strong organisational skills
- Excellent customer service and communication skills
- Good people management and relationship skills
- Strong decision-making skills
- Remaining calm under pressure
- Ability to work in a fast-paced and diverse environment
We look forward to receiving your application.
Digital Support Team Manager in Ripon employer: Wolseley UK Limited
Wolseley is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a supportive work culture in Ripon. With access to the award-winning Wolseley Talent Guild for skill development, competitive salaries, and a comprehensive benefits package including enhanced maternity leave and health initiatives, we ensure our team members thrive both personally and professionally. Join us to be part of a dynamic environment where your contributions are valued and recognised.
