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- Tasks: Support customers by processing orders and answering queries via phone and online.
- Company: Join Plumb Centre, part of the Wolseley Group, a leading trade merchant.
- Benefits: Competitive salary, bonuses, generous pension, and discounts on high street brands.
- Why this job: Build relationships and develop skills in a supportive, customer-focused environment.
- Qualifications: Strong customer service skills, confidence, and eagerness to learn.
- Other info: Hybrid role with excellent career development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Salary: Competitive + Bonus + Excellent Benefits
Customer Service Administrator - 1 Year Fixed Term Contract - Ripon (HG4 1SL) - Plumb Centre
We are Plumb Centre, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the competitive salary, there are also benefits on tap – including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity / adoption leave
- Access to a great range of online and high street discounts
We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
As a Customer Service Administrator based in Ripon, you’ll be responsible for:
- Supporting our valued customers by processing orders over the phone, email and online customer portals
- Liaising with other teams and our internal branch network to check stock and delivery timelines
- Answering general queries
- Building a great rapport with internal and external stakeholders
This is a Fixed Term Contract for 1 year hybrid role (3 days in the office and 2 at home) working 40 hours per week Monday to Friday 08.00am - 5.00pm and Saturday morning on a rota basis 08.00am - 12.00pm.
And here’s what we’d like you to have:
- Excellent customer service and relationship building skills
- Confidence talking to different people
- Strong organisational skills with attention to detail
- Ability to multi-task
- Enthusiasm with an eagerness to learn
We look forward to receiving your application!
Customer Service Administrator in Ripon employer: Wolseley UK Limited
Contact Detail:
Wolseley UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Ripon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Plumb Centre and the Wolseley Group. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you’d handle various situations in the role.
✨Tip Number 3
Show off your personality! When you’re chatting with the interviewer, let your enthusiasm shine through. They want to see that you’re not just qualified but also genuinely excited about the opportunity.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch and shows that you’re really interested in the position. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Customer Service Administrator in Ripon
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight your customer service experience. We want to see how you've built relationships and handled queries in the past, so share specific examples that showcase your skills!
Be Organised and Detail-Oriented: As a Customer Service Administrator, attention to detail is key. In your application, demonstrate your organisational skills by being clear and concise. Use bullet points if needed to make your information easy to digest!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand what we do and how they can contribute to our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Wolseley UK Limited
✨Know the Company Inside Out
Before your interview, take some time to research Plumb Centre and the Wolseley Group. Understand their values, services, and what makes them stand out in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Administrator, your ability to build rapport is key. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your communication skills and how you’ve gone the extra mile for customers.
✨Demonstrate Organisational Skills
Since the role requires strong organisational skills and the ability to multi-task, think of specific instances where you managed multiple tasks efficiently. Be ready to discuss how you prioritise your workload and ensure attention to detail, especially when processing orders.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re engaged and eager to learn more about how you can contribute to the company.