At a Glance
- Tasks: Support trade counter, handle customer enquiries, and manage contracts with excellent service.
- Company: Join Plumb Centre, part of the Wolseley Group, a leading trade merchant.
- Benefits: Enjoy a competitive salary, bonuses, generous leave, and health perks.
- Other info: Full-time role with great work-life balance and potential for growth.
- Why this job: Be part of a team that values people and offers career development opportunities.
- Qualifications: Customer service experience and a proactive attitude are preferred.
The predicted salary is between 27500 - 27500 € per year.
Salary: £27,500 + Bonus + Excellent Benefits
We are Plumb Centre, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the £27,500 salary, there are also benefits on tap – including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity/adoption leave
- Access to a great range of online and high street discounts
- Free access to healthcare
- Our popular YuLife app
- Our Cycle to Work scheme
As a Sales Coordinator based in Epsom, you’ll be responsible for:
- Allocating approximately 40–50% of your time to supporting the trade counter as required, including serving walk-in customers and providing a high level of customer service.
- Handling inbound phone calls and responding promptly to customer enquiries relating to deliveries, orders, quotations, pricing, and product availability.
- Managing both personal and shared branch/contract inboxes, ensuring all enquiries are responded to in a timely manner and progressing requests through to quotation where applicable.
- Preparing and issuing accurate and competitive quotations in line with customer requirements and company guidelines.
- Taking responsibility for designated customer contracts, acting as the primary point of contact for all related enquiries, orders, and quotations to ensure consistency and service excellence.
- Running back-office reports and completing administrative tasks to support branch operations, contract performance, and internal processes.
This is a full-time permanent role working 40 hours per week Monday to Friday 7am-4pm or 8am-5pm and 2 Saturdays a month 8am-12, paid as overtime.
And here’s what we’d like you to have:
- Prior plumbing or heating industry experience would be advantageous
- Previous Face to Face customer service/merchant sales experience is advantageous
- Willingness to work as a part of a team and to take on a diverse role
- Proactive and eager to learn, demonstrating a positive attitude and strong work ethic
We look forward to receiving your application!
Sales Coordinator in Redhill employer: Wolseley UK Limited
At Plumb Centre, part of the Wolseley Group, we are committed to fostering a supportive and dynamic work environment in Epsom, where our employees are valued and encouraged to grow. With competitive salaries, generous benefits including a matched pension scheme and wellness initiatives, we prioritise the well-being and development of our team members through our award-winning Wolseley Talent Guild. Join us to be part of a company that truly puts its people and customers at the heart of everything we do.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Coordinator in Redhill
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Plumb Centre and the Wolseley Group. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in customer service and sales.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past roles that highlight your customer service abilities and teamwork. This is your chance to shine and demonstrate how you can contribute to the team at Plumb Centre.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales Coordinator in Redhill
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Sales Coordinator role. Highlight any relevant experience in customer service or the plumbing industry, and connect your skills to what we’re looking for in the job description.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the important bits!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Wolseley UK Limited
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the plumbing and heating industry. Familiarise yourself with common products, services, and terminology. This will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Since the role involves a lot of customer interaction, be ready to share specific examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond for a customer or resolved a tricky situation.
✨Demonstrate Team Spirit
Plumb Centre values teamwork, so be prepared to discuss how you work well with others. Share experiences where you collaborated with colleagues to achieve a common goal or supported a team member in need.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, or the Wolseley Talent Guild. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
