At a Glance
- Tasks: Create quotes and support customers in the plumbing and heating industry.
- Company: Join Neville Lumb, a leading trade merchant with a people-first approach.
- Benefits: Competitive salary, bonuses, generous pension, free parking, and health perks.
- Other info: Enjoy a hybrid work pattern and excellent career growth opportunities.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Knowledge of plumbing & heating, teamwork, and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
About the Company
We are Neville Lumb, part of the Wolseley Group – a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do and provide opportunities to develop skills and build careers through our award‑winning Wolseley Talent Guild.
Salary & Benefits
Competitive salary + bonus + excellent benefits: increasing annual leave, a generous pension scheme (matched up to 9%), free parking, on‑site canteen, and access to a great range of online and high‑street discounts. We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, a Cycle to Work scheme and more.
Role Overview
As an Estimator based in Rainham (RM138HY) or Branston (DE143PD), you’ll be responsible for…
Responsibilities
- Utilising the company’s bespoke CRM system
- Communicating with customers via telephone and email
- Creating quotations for prospects, new and existing customers daily
- Interpreting information provided by the customer to understand their requirements
- Sourcing prices from various manufacturers and suppliers while checking product compatibility and availability to meet strict deadlines
- Advising customers on appropriate products, pricing and lead times
- Liaising with both internal and external colleagues to support the conversion of enquiries into quotations and subsequently orders
- Working to deadlines in order to meet customer expectations
- Staying up to date with current product knowledge and trends
Qualifications
- Good all‑round knowledge of the plumbing & heating industry
- Appreciation of the demands of working within the merchant industry
- Understanding the importance of teamwork and how it can improve service levels for customers
- Ability to demonstrate an understanding and passion for excellence in customer service
- IT, numeracy and analytical skills required
Working Conditions
This is a full‑time, permanent role, working 40 hours per week from either our Rainham or Branston office (hybrid work pattern to be discussed).
Estimator in Rainham employer: Wolseley UK Limited
At Neville Lumb, part of the Wolseley Group, we are dedicated to fostering a supportive and dynamic work environment where our employees can thrive. With a strong emphasis on professional development through our award-winning Wolseley Talent Guild, competitive benefits including a generous pension scheme and health initiatives, and a culture that prioritises teamwork and customer service excellence, we offer an exceptional workplace for Estimators in Rainham and Branston. Join us to be part of a company that truly values its people and invests in their future.
StudySmarter Expert Advice🤫
We think this is how you could land Estimator in Rainham
✨Tip Number 1
Network like a pro! Reach out to people in the plumbing and heating industry, especially those who work at Neville Lumb or similar companies. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by brushing up on your product knowledge and industry trends. We want you to show off your understanding of the merchant industry and how you can contribute to the team’s success.
✨Tip Number 3
Don’t just apply anywhere; apply through our website! It shows you’re genuinely interested in joining us at Neville Lumb and helps us keep track of your application more easily.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple way to express your appreciation and reiterate your enthusiasm for the Estimator role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Estimator in Rainham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Estimator role. Highlight your experience in the plumbing and heating industry, and don’t forget to showcase your IT and analytical skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills align with what we’re looking for. Keep it friendly and professional – we love a bit of personality!
Showcase Your Customer Service Skills:Since customer service is key for us, make sure to include examples of how you've excelled in this area. Whether it’s through previous roles or personal experiences, we want to know how you’ve gone above and beyond for customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Wolseley UK Limited
✨Know Your Numbers
As an Estimator, you'll need to demonstrate strong numeracy and analytical skills. Brush up on your maths and be ready to discuss how you've used these skills in previous roles. Maybe even prepare a few examples of how you’ve created quotations or interpreted data.
✨Understand the Industry
Make sure you have a good grasp of the plumbing and heating industry. Research current trends and challenges, and be prepared to discuss how they might impact the role. Showing that you’re knowledgeable will impress the interviewers and show your passion for the field.
✨Customer Service is Key
Since this role involves advising customers and creating quotations, be ready to talk about your customer service experience. Think of specific instances where you went above and beyond to meet customer needs, and how teamwork played a role in achieving great service.
✨Familiarise Yourself with the CRM System
The job mentions using a bespoke CRM system, so it’s a good idea to familiarise yourself with similar systems beforehand. If you have experience with any CRM software, be sure to highlight that during the interview. It shows you're proactive and ready to hit the ground running!
