Team Supervisor in Norwich

Salary: £29,400 + Bonus + Excellent Benefits Team Supervisor - Norwich - Plumb Centre

So, who are we? We are Plumb Centre, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award‑winning Wolseley Talent Guild. Also, did we mention? In addition to the £29,400 salary, there are also benefits on tap – including... Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts. We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

Responsibilities

• Assisting the Branch Manager/ Branch Supervisor with the day to day running and operations within the branch and take charge when they are not available.
• Supervising and supporting colleagues, providing guidance, training, and performance feedback to achieve targets and goals.
• Mainly office based, phones and emails servicing customers.
• Serving customers on the trade counter, offering advice and product knowledge.

This is a full‑time, permanent role working 40 hours per week Monday to Friday between 07:00AM - 17:00PM and Saturday on a rota basis 08:00AM - 12:00PM.

Qualifications

• Health and safety requirements, particularly in first aid, manual handling, fire situations and appropriate mechanical handling.
• Also know about transport legislation.
• Confidently work with and interpret numerical and written information.
• Knowing about proactive and advanced sales techniques, merchandising, and ways to maximise margin.
• Knowing about the specific product lines stocked by the branch and Wolseley systems.
• Knowing about branch administration, audit trail, supply chain and policies.
• IT Systems: use Microsoft packages for creating documents and working with data.

#ACHS50 Wolseley UK is the country’s largest plumbing, heating and cooling trade specialist merchant and we aim to be the first choice specialist merchant for trade customers. We supply 180,000 different products to over 100,000 customers every year. Join us and you’ll be part of a team that gets the right products to customers at the right price, in the right place, and at the right time. You’ll also enjoy extensive training and an award‑winning pension and great rewards package. And, as part of the world’s largest specialist distributer of plumbing and heating products, you’ll have access to a wide variety of career opportunities.