At a Glance
- Tasks: Support trade counter, handle customer enquiries, and manage contracts with precision.
- Company: Join Plumb Centre, a leading trade merchant in the UK and Ireland.
- Benefits: Earn £27,500 plus bonuses, enjoy generous leave, and access health perks.
- Other info: Dynamic role with excellent work-life balance and overtime pay.
- Why this job: Be part of a team that values your growth and offers career development opportunities.
- Qualifications: Customer service experience and a proactive attitude are a plus.
The predicted salary is between 27500 - 27500 € per year.
We are Plumb Centre, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the £27,500 salary, there are also benefits on tap – including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity/adoption leave
- Access to a great range of online and high street discounts
- Free access to healthcare
- Our popular YuLife app
- Our Cycle to Work scheme
As a Contract Coordinator based in Epsom, you’ll be responsible for:
- Allocating approximately 40–50% of your time to supporting the trade counter as required, including serving walk-in customers and providing a high level of customer service.
- Handling inbound phone calls and responding promptly to customer enquiries relating to deliveries, orders, quotations, pricing, and product availability.
- Managing both personal and shared branch/contract inboxes, ensuring all enquiries are responded to in a timely manner and progressing requests through to quotation where applicable.
- Preparing and issuing accurate and competitive quotations in line with customer requirements and company guidelines.
- Taking responsibility for designated customer contracts, acting as the primary point of contact for all related enquiries, orders, and quotations to ensure consistency and service excellence.
- Running back-office reports and completing administrative tasks to support branch operations, contract performance, and internal processes.
This is a full time permanent role working 40 hours per week Monday to Friday 7am-4pm or 8am-5pm and 2 Saturdays a month 8am-12, paid as overtime.
And here’s what we’d like you to have:
- Prior plumbing or heating industry experience would be advantageous
- Previous Face to Face customer service/merchant sales experience is advantageous
- Willingness to work as a part of a team and to take on a diverse role
- Proactive and eager to learn, demonstrating a positive attitude and strong work ethic
We look forward to receiving your application!
Contract Coordinator in London employer: Wolseley UK Limited
At Plumb Centre, part of the Wolseley Group, we are dedicated to fostering a supportive and dynamic work environment in Epsom, where our employees are at the forefront of our success. With competitive salaries, generous benefits including a matched pension scheme and wellness initiatives, as well as opportunities for professional growth through our Wolseley Talent Guild, we empower our team members to thrive both personally and professionally. Join us to be part of a company that values your contributions and invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the plumbing and heating industry, especially those who work at Plumb Centre. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and contract management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your enthusiasm! When you get the chance to speak with someone from Plumb Centre, let them know why you're excited about the Contract Coordinator role and how you can contribute to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Plumb Centre family.
We think you need these skills to ace Contract Coordinator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contract Coordinator role. Highlight any relevant experience in customer service or the plumbing industry, and don’t forget to showcase your teamwork skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a great fit for our team at Plumb Centre.
Show Off Your Customer Service Skills:Since this role involves a lot of customer interaction, be sure to mention any previous experience you have in face-to-face customer service. We love candidates who can demonstrate a strong work ethic and a positive attitude!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status directly!
How to prepare for a job interview at Wolseley UK Limited
✨Know Your Stuff
Before the interview, make sure you understand the plumbing and heating industry basics. Brush up on common terms and practices, as this will show your enthusiasm and readiness to dive into the role.
✨Customer Service Focus
Since the role involves a lot of customer interaction, prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations and what you learned from them.
✨Show Your Team Spirit
This position requires teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you contributed to a team goal or helped a colleague out.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the company culture, opportunities for growth within the Wolseley Talent Guild, or specifics about the team you'll be working with. This shows you're genuinely interested in the role and the company.
