At a Glance
- Tasks: Support trade counter, handle customer enquiries, and manage contracts with excellence.
- Company: Join Plumb Centre, part of the Wolseley Group, a leading trade merchant.
- Benefits: Earn £27,500 plus bonuses, enjoy generous leave, pension, and health perks.
- Other info: Full-time role with great career development opportunities and a vibrant team culture.
- Why this job: Develop your skills in a supportive environment while making a real impact.
- Qualifications: Customer service experience preferred; a positive attitude and teamwork are essential.
The predicted salary is between 27500 - 27500 € per year.
Salary: £27,500 + Bonus + Excellent Benefits
We are Plumb Centre, part of the Wolseley Group – a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award‑winning Wolseley Talent Guild.
In addition to the £27,500 salary, there are also benefits on tap – including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity / adoption leave
- Access to a great range of online and high‑street discounts
- Free access to healthcare
- Our popular YuLife app
- Our Cycle to Work scheme
Responsibilities:
- Allocating approximately 40–50% of your time to supporting the trade counter as required, including serving walk‑in customers and providing a high level of customer service.
- Handling inbound phone calls and responding promptly to customer enquiries relating to deliveries, orders, quotations, pricing, and product availability.
- Managing both personal and shared branch/contract inboxes, ensuring all enquiries are responded to in a timely manner and progressing requests through to quotation where applicable.
- Preparing and issuing accurate and competitive quotations in line with customer requirements and company guidelines.
- Taking responsibility for designated customer contracts, acting as the primary point of contact for all related enquiries, orders, and quotations to ensure consistency and service excellence.
- Running back‑office reports and completing administrative tasks to support branch operations, contract performance, and internal processes.
This is a full time permanent role working 40 hours per week Monday to Friday 7am-4pm or 8am-5pm and 2 Saturdays a month 8am-12, paid as overtime.
Qualifications:
- Prior plumbing or heating industry experience would be advantageous
- Previous Face to Face customer service/merchant sales experience is advantageous
- Willingness to work as a part of a team and to take on a diverse role
- Proactive and eager to learn, demonstrating a positive attitude and strong work ethic
We look forward to receiving your application!
Sales Coordinator in Knaphill employer: Wolseley UK Limited
At Plumb Centre, part of the Wolseley Group, we are committed to fostering a supportive and dynamic work environment in Epsom, where our employees are valued and encouraged to grow. With competitive salaries, generous benefits including a matched pension scheme and wellness initiatives, as well as access to our award-winning Wolseley Talent Guild for career development, we ensure that our team members thrive both personally and professionally. Join us to be part of a company that prioritises its people and offers a rewarding career path in the plumbing and heating industry.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Coordinator in Knaphill
✨Tip Number 1
Get to know the company! Research Plumb Centre and the Wolseley Group. Understanding their values and culture will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and sales. Think about your past experiences and how they relate to the responsibilities of a Sales Coordinator. We want to see your enthusiasm and how you can contribute to our team!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your eagerness for the position. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the role!
We think you need these skills to ace Sales Coordinator in Knaphill
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Coordinator role. Highlight any relevant experience in customer service or the plumbing industry, and don’t forget to showcase your teamwork skills and proactive attitude!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role at Plumb Centre and how your skills align with what we’re looking for. Keep it friendly and professional!
Showcase Your Customer Service Skills:Since this role involves a lot of customer interaction, make sure to highlight your previous customer service experience. Share specific examples of how you’ve gone above and beyond to help customers in the past.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to see all the details about the role and benefits right there!
How to prepare for a job interview at Wolseley UK Limited
✨Know Your Stuff
Make sure you brush up on your plumbing and heating industry knowledge. Familiarise yourself with common products, services, and terminology. This will not only impress the interviewers but also show that you're genuinely interested in the role.
✨Customer Service Focus
Since the role involves a lot of customer interaction, prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to help a customer, as this will demonstrate your commitment to service excellence.
✨Show Your Team Spirit
Be ready to discuss your experience working in teams. Highlight instances where you collaborated effectively with colleagues or contributed to team goals. This will resonate well, as the company values teamwork and a positive attitude.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the company's culture, opportunities for professional development, or specifics about the role's responsibilities. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
