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- Tasks: Coordinate equipment delivery and customer support while managing a busy inbox and phone queries.
- Company: Join Fusion Utilities Hire, part of the Wolseley Group, a leading trade merchant in the UK and Ireland.
- Benefits: Enjoy competitive salary, bonuses, generous leave, pension scheme, and health perks like free healthcare access.
- Why this job: Be part of a supportive culture that values your growth and offers career development through the Wolseley Talent Guild.
- Qualifications: Strong communication, problem-solving skills, and exceptional customer service experience are essential.
- Other info: This is a full-time role with a 42.5-hour work week, Monday to Friday.
The predicted salary is between 28800 - 42000 £ per year.
Competitive Salary + Bonus + Excellent Benefits
So, who are we? We are Fusion Utilities Hire, a part of the Wolseley Group – a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including…
Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.
We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
As a Hire Coordinator based in Luton you’ll be responsible for:
- Liaising with engineers and the transport team to ensure equipment is delivered or collected from our customers at a suitable time
- Making outbound calls to check in on customers and managing the breakdown of equipment. You will be liaising with engineers to arrange for them to go onsite and fix the equipment
- Managing a busy centralised inbox and answering the phones, answering queries from customers
- General administration duties and serving customers behind the trading counter
This is a full-time, permanent role working 42.5 hours per week Monday to Friday between 7.30am -5.00pm
And here’s what we’d like you to have:
- Excellent communication, decision-making, and problem-solving skills
- Exceptional customer service skills. It is key that our customers feel supported throughout their journey
- To be comfortable and able to work in a fast paced environment
We look forward to receiving your application!
About Us
Fusion Utilities is a nationwide multi-utility supply chain partner, dedicated to providing best-in-class products, expertise and innovation, for water, gas, power and fibre providers.
Based centrally in Chesterfield, Fusion Utilities has a strategic depot with a UK wide logistics network to service the requirements of customers quickly and professionally.
We specialise in meeting the rapidly changing needs of the multi-utilities sector today, and are at the forefront of the innovative mix of tomorrow’s energy requirements. Fusion Utilities. For today, for tomorrow.
We encourage applicants from all backgrounds, communities and industries, and are committed to having an organisation that is made up of diverse skills, experiences and abilities, where everyone is treated with Fairness & Respect.
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Hire Coordinator employer: Wolseley UK Limited
Contact Detail:
Wolseley UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Coordinator
✨Tip Number 1
Familiarise yourself with the utilities sector, especially the services provided by Fusion Utilities. Understanding their operations and customer needs will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Practice your communication skills by role-playing customer service scenarios. This will prepare you for the fast-paced environment and demonstrate your ability to handle queries effectively.
✨Tip Number 3
Network with current or former employees of Fusion Utilities on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've successfully resolved issues in previous roles. This will highlight your suitability for the Hire Coordinator position.
We think you need these skills to ace Hire Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Hire Coordinator position. Understand the key responsibilities and required skills, such as communication and problem-solving abilities.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your customer service experience and any roles where you managed communications or logistics.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for the Hire Coordinator position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Wolseley UK Limited
✨Showcase Your Communication Skills
As a Hire Coordinator, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Use examples from your past experiences where you successfully liaised with customers or team members.
✨Highlight Problem-Solving Abilities
The role requires strong decision-making and problem-solving skills. Think of specific instances where you faced challenges and how you resolved them. This will show the interviewer that you can handle the fast-paced environment they operate in.
✨Emphasise Customer Service Experience
Exceptional customer service is crucial for this position. Prepare to discuss your previous roles where you provided support to customers, ensuring they felt valued and heard. Share any positive feedback or outcomes that resulted from your efforts.
✨Demonstrate Adaptability
Working in a busy environment means being adaptable. Be ready to talk about times when you had to adjust quickly to changing circumstances or priorities. This will illustrate your ability to thrive under pressure, which is essential for the role.
