At a Glance
- Tasks: Supervise branch operations, support colleagues, and serve customers with expert advice.
- Company: Join Plumb Centre, part of the Wolseley Group, a leading trade merchant.
- Benefits: Competitive salary, bonuses, generous pension, and extensive health benefits.
- Other info: Enjoy excellent training and career growth opportunities in a supportive culture.
- Why this job: Make an impact in a dynamic environment while developing your career.
- Qualifications: Experience in face-to-face sales and a passion for teamwork.
The predicted salary is between 25144 - 30732 £ per year.
Salary: Competitive Salary + Bonus + Excellent Benefits
Location: Havant, Hampshire (PO9 2NL) - Plumb Centre
We are Plumb Centre, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the competitive salary there are also benefits including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity / adoption leave
- Access to a great range of online and high street discounts
- Free access to healthcare
- Our popular YuLife app
- Our Cycle to Work scheme
- And more!
We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
Responsibilities:
- Assisting the Branch Manager with the day to day running and operations within the branch and take charge when they are not available
- Supervising and supporting colleagues, providing guidance, training, and performance feedback to achieve targets and goals
- Serving customers on the trade counter, offering advice and product knowledge
- Developing the customer base, improving retention, satisfaction, product mix, and range
- Identifying and recommending ways to improve profits
- Building rapport with suppliers
- General warehouse duties including, goods in & out, picking and packing customer orders (this will involve manual handling heavy stock i.e., toilets, sinks, boilers, and radiators)
- Ensuring compliance with policies and procedures
This is a full-time, permanent role working 40 hours per week Monday to Friday between 07.30am - 5.00pm and Saturday on a rota basis 08.00am - 12.00pm.
Qualifications:
- Previous industry or merchant experience is preferable
- Prior experience as a Supervisor within a Face-to-Face sales environment is essential
- Willingness to step up to run the branch in the Branch Manager's absence
- Someone who is comfortable making outbound sales calls to customers to gain new business
- To be a team player who is happy to take on a diverse role to carry out all jobs in the branch to ensure it runs smoothly
- Keenness to learn, with a positive and enthusiastic attitude and a strong work ethic
Wolseley UK is the country’s largest plumbing, heating and cooling trade specialist merchant and we aim to be the first choice specialist merchant for trade customers. We supply 180,000 different products to over 100,000 customers every year. Join us and you’ll be part of a team that gets the right products to customers at the right price, in the right place, and at the right time. You’ll also enjoy extensive training and an award-winning pension and great rewards package. As part of the world’s largest specialist distributor of plumbing and heating products, you’ll have access to a wide variety of career opportunities.
Branch Supervisor Operations in Havant employer: Wolseley UK Limited
At Fusion Utilities, we are committed to fostering a supportive and dynamic work environment for our LCV drivers in Bristol. With a focus on employee development through our award-winning Wolseley Talent Guild, we offer competitive salaries, generous benefits, and a culture that prioritises health and wellbeing. Join us to be part of a team that values exceptional customer service and provides opportunities for career growth in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Supervisor Operations in Havant
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Wolseley UK Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Wolseley UK Limited!
We think you need these skills to ace Branch Supervisor Operations in Havant
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Wolseley UK Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Wolseley UK Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Wolseley UK Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Wolseley UK Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
