At a Glance
- Tasks: Support trade counter, handle customer enquiries, and manage contracts with a focus on service excellence.
- Company: Join Plumb Centre, part of the Wolseley Group, a leading trade merchant in the UK and Ireland.
- Benefits: Enjoy a competitive salary, bonuses, generous leave, pension scheme, and health perks.
- Other info: Full-time role with flexible hours and overtime pay available.
- Why this job: Be part of a team that values people and offers opportunities for skill development and career growth.
- Qualifications: Experience in plumbing or customer service is a plus; a positive attitude and eagerness to learn are essential.
The predicted salary is between 27500 - 27500 € per year.
Salary: £27,500 + Bonus + Excellent Benefits
We are Plumb Centre, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the £27,500 salary, there are also benefits on tap – including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity/adoption leave
- Access to a great range of online and high street discounts
- Free access to healthcare
- Our popular YuLife app
- Our Cycle to Work scheme
As a Sales Coordinator based in Epsom, you’ll be responsible for:
- Allocating approximately 40–50% of your time to supporting the trade counter as required, including serving walk-in customers and providing a high level of customer service.
- Handling inbound phone calls and responding promptly to customer enquiries relating to deliveries, orders, quotations, pricing, and product availability.
- Managing both personal and shared branch/contract inboxes, ensuring all enquiries are responded to in a timely manner and progressing requests through to quotation where applicable.
- Preparing and issuing accurate and competitive quotations in line with customer requirements and company guidelines.
- Taking responsibility for designated customer contracts, acting as the primary point of contact for all related enquiries, orders, and quotations to ensure consistency and service excellence.
- Running back-office reports and completing administrative tasks to support branch operations, contract performance, and internal processes.
This is a full-time permanent role working 40 hours per week Monday to Friday 7am-4pm or 8am-5pm and 2 Saturdays a month 8am-12, paid as overtime.
And here’s what we’d like you to have:
- Prior plumbing or heating industry experience would be advantageous
- Previous Face to Face customer service/merchant sales experience is advantageous
- Willingness to work as a part of a team and to take on a diverse role
- Proactive and eager to learn, demonstrating a positive attitude and strong work ethic
We look forward to receiving your application!
Sales Coordinator in Guildford employer: Wolseley UK Limited
At Plumb Centre, part of the Wolseley Group, we are committed to fostering a supportive and dynamic work environment in Epsom, where our employees are valued and encouraged to grow. With competitive salaries, generous benefits including a matched pension scheme and wellness initiatives, we prioritise the well-being and development of our team members through our award-winning Wolseley Talent Guild. Join us to be part of a company that truly puts its people and customers at the heart of everything we do.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Coordinator in Guildford
✨Tip Number 1
Network like a pro! Reach out to your connections in the plumbing and heating industry. You never know who might have a lead on a Sales Coordinator role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Plumb Centre and understand their values. Be ready to discuss how your customer service experience aligns with their mission of putting people first.
✨Tip Number 3
Show off your skills! If you have any relevant experience, be it in sales or customer service, make sure to highlight it during your conversations. Use specific examples to demonstrate your capabilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it easier for us to connect.
We think you need these skills to ace Sales Coordinator in Guildford
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience you have in customer service, especially if it's face-to-face. We want to see how you've gone above and beyond for customers in the past!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Sales Coordinator role. We love seeing genuine interest!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the plumbing or heating industry.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Wolseley UK Limited
✨Know Your Stuff
Make sure you brush up on your plumbing and heating industry knowledge. Familiarise yourself with common products, services, and terminology. This will not only impress the interviewers but also help you answer questions confidently.
✨Customer Service Focus
Since the role involves a lot of customer interaction, be prepared to discuss your previous customer service experiences. Think of specific examples where you went above and beyond for a customer, as this will showcase your commitment to service excellence.
✨Show Your Team Spirit
Emphasise your ability to work well in a team. Share examples of how you've collaborated with colleagues in past roles. This will demonstrate that you’re not just a lone wolf but someone who values teamwork and contributes positively to group dynamics.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the company culture, opportunities for growth within the Wolseley Talent Guild, or specifics about the team you'll be working with. This shows your genuine interest in the role and the company.
