At a Glance
- Tasks: Manage customer accounts and provide top-notch support across multiple sites.
- Company: Wolseley, the UK's leading plumbing and heating trade specialist.
- Benefits: Competitive salary, bonuses, generous pension, and extensive discounts.
- Other info: Enjoy flexible working with one day from home each week.
- Why this job: Join a dynamic team and build your career with excellent training opportunities.
- Qualifications: Strong IT skills and experience in customer relationship management.
The predicted salary is between 25765 - 31491 £ per year.
Salary £26,695 + Bonus + Excellent Benefits
Support Coordinator – Falkirk – Plumb Centre
So, who are we? We are Wolseley, a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including...
Benefits
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity / adoption leave
- Access to a great range of online and high street discounts
- Free access to healthcare
- Our popular YuLife app
- Our Cycle to Work scheme
Responsibilities
- Managing key customer accounts across multiple sites and branches, acting as the single point of contact for all account-related enquiries
- Building and maintaining strong relationships with customers, providing a high level of service and support
- Placing stock orders on behalf of customers by liaising directly with branch teams and coordinating requirements
- Monitoring stock availability and ensuring customer orders are fulfilled efficiently by checking stock levels and communicating updates
Contract & Working Hours
This is a full-time, permanent role working 40 hours per week Monday to Friday between 8.00am – 5.00pm, with one day a week working from home.
Requirements
- To be able to demonstrate strong IT literacy, including the ability to use systems and to be able to enter data into spreadsheets accurately
- Communicate confidently and professionally over the phone, providing excellent customer service
- Experience building and maintaining positive relationships with customers through effective communication and account management
- Accurately enter, update and manage data within spreadsheets and internal systems
Wolseley UK is the country’s largest plumbing, heating and cooling trade specialist merchant and we aim to be the first choice specialist merchant for trade customers. We supply 180,000 different products to over 100,000 customers every year. Join us and you’ll be part of a team that gets the right products to customers at the right price, in the right place, and at the right time. You’ll also enjoy extensive training and an award-winning pension and great rewards package. And, as part of the world’s largest specialist distributor of plumbing and heating products, you’ll have access to a wide variety of career opportunities.
SPOC SUPPORT COORDINATOR in Falkirk employer: Wolseley UK Limited
At Fusion Utilities, we are committed to fostering a supportive and dynamic work environment for our LCV drivers in Bristol. With a focus on employee development through our award-winning Wolseley Talent Guild, we offer competitive salaries, generous benefits, and a culture that prioritises health and wellbeing. Join us to be part of a team that values exceptional customer service and provides opportunities for career growth in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land SPOC SUPPORT COORDINATOR in Falkirk
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Wolseley UK Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Wolseley UK Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace SPOC SUPPORT COORDINATOR in Falkirk
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Wolseley UK Limited:Your cover letter is your chance to shine! Tell us why you want to work at Wolseley UK Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Wolseley UK Limited!
How to prepare for a job interview at Wolseley UK Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
