At a Glance
- Tasks: Create quotes and support customers in the plumbing and heating industry.
- Company: Join Neville Lumb, a leading trade merchant in the UK and Ireland.
- Benefits: Competitive salary, bonuses, generous pension, free parking, and health perks.
- Other info: Hybrid work options and excellent career growth opportunities await you.
- Why this job: Develop your skills and build a rewarding career with us.
- Qualifications: Knowledge of plumbing & heating, teamwork, and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Salary: Competitive Salary + Bonus + Excellent Benefits
We are Neville Lumb, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the competitive salary, there are also benefits on tap – including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Free parking
- Onsite canteen
- Access to a great range of online and high street discounts
We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
As an Estimator based in Rainham (RM13 8HY) or Branston (DE14 3PD), you’ll be responsible for:
- Utilising the company’s bespoke CRM system
- Communicating with customers via telephone and email
- Creating quotations for prospect, new and existing customers daily
- Interpreting information provided by the customer to understand their requirements
- Sourcing prices from various manufacturers and suppliers whilst checking product compatibility and availability to meet strict deadlines
- Advising customers on appropriate products, pricing and lead times
- Liaising with both internal and external colleagues to support the conversion of enquiries into quotations and subsequently orders
- Working to deadlines in order to meet customer expectations
- Staying up to date with current product knowledge and trends
This is a full time, permanent role, working 40 hours per week from either our Rainham or Branston office (hybrid work pattern to be discussed).
And here’s what we’d like you to have:
- A good all-round knowledge of the plumbing & heating industry is essential
- An appreciation of the demands of working within the merchant industry
- Understanding of the importance of teamwork and how it can improve service levels for customers
- Ability to demonstrate an understanding and passion for excellence in customer service
- IT, Numeracy and Analytical skills required
We look forward to receiving your application!
Estimator employer: Wolseley UK Limited
At Neville Lumb, part of the Wolseley Group, we are dedicated to fostering a supportive and dynamic work environment where our employees can thrive. With competitive salaries, generous benefits, and a strong emphasis on personal development through our Wolseley Talent Guild, we empower our team members to build rewarding careers. Located in Rainham or Branston, you will enjoy a culture that prioritises health and wellbeing, alongside perks like free parking, onsite canteen, and access to exclusive discounts.
StudySmarter Expert Advice🤫
We think this is how you could land Estimator
✨Tip Number 1
Network like a pro! Reach out to people in the plumbing and heating industry, especially those who work at Neville Lumb or similar companies. A friendly chat can open doors and give you insider info on job opportunities.
✨Tip Number 2
Prepare for interviews by brushing up on your product knowledge and industry trends. Show us that you’re not just another candidate; demonstrate your passion for customer service and how you can contribute to the team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable talking about your skills and experiences. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates right there.
We think you need these skills to ace Estimator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Estimator role. Highlight your knowledge of the plumbing and heating industry, as well as any relevant teamwork experiences that showcase your ability to improve service levels.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and how you can contribute to our team. Mention specific examples of how you've successfully handled customer enquiries or created quotations in the past.
Showcase Your IT Skills:Since you'll be using our bespoke CRM system, it's important to demonstrate your IT proficiency. Mention any relevant software or systems you've used before, and don't forget to highlight your analytical skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Neville Lumb!
How to prepare for a job interview at Wolseley UK Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of the plumbing and heating industry. Familiarise yourself with common products, trends, and terminology. This will not only help you answer questions confidently but also show your passion for the field.
✨Showcase Your Customer Service Skills
Since customer service is key in this role, prepare examples of how you've gone above and beyond for customers in the past. Think about specific situations where you resolved issues or provided exceptional service to demonstrate your commitment to excellence.
✨Practice Your Communication
As an Estimator, you'll be communicating with customers and colleagues regularly. Practise articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with discussing your experience and skills.
✨Understand the Role and Company Culture
Research Neville Lumb and the Wolseley Group to understand their values and culture. Be ready to discuss how your personal values align with theirs and how you can contribute to their mission of putting people and customers at the heart of everything they do.
