At a Glance
- Tasks: Support trade counter, handle customer enquiries, and manage contracts with excellence.
- Company: Join Plumb Centre, part of the Wolseley Group, a leading trade merchant.
- Benefits: Enjoy a competitive salary, bonuses, generous leave, and health perks.
- Other info: Dynamic work environment with excellent support for health and wellbeing.
- Why this job: Be part of a team that values your growth and offers career development opportunities.
- Qualifications: Customer service experience and a proactive attitude are preferred.
The predicted salary is between 27500 - 27500 € per year.
Salary: £27,500 + Bonus + Excellent Benefits
We are Plumb Centre, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the £27,500 salary, there are also benefits on tap – including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity/adoption leave
- Access to a great range of online and high street discounts
- Free access to healthcare
- Our popular YuLife app
- Our Cycle to Work scheme
As a Sales Coordinator based in Epsom, you’ll be responsible for:
- Allocating approximately 40–50% of your time to supporting the trade counter as required, including serving walk-in customers and providing a high level of customer service.
- Handling inbound phone calls and responding promptly to customer enquiries relating to deliveries, orders, quotations, pricing, and product availability.
- Managing both personal and shared branch/contract inboxes, ensuring all enquiries are responded to in a timely manner and progressing requests through to quotation where applicable.
- Preparing and issuing accurate and competitive quotations in line with customer requirements and company guidelines.
- Taking responsibility for designated customer contracts, acting as the primary point of contact for all related enquiries, orders, and quotations to ensure consistency and service excellence.
- Running back-office reports and completing administrative tasks to support branch operations, contract performance, and internal processes.
This is a full-time permanent role working 40 hours per week Monday to Friday 7am-4pm or 8am-5pm and 2 Saturdays a month 8am-12, paid as overtime.
And here’s what we’d like you to have:
- Prior plumbing or heating industry experience would be advantageous
- Previous Face to Face customer service/merchant sales experience is advantageous
- Willingness to work as a part of a team and to take on a diverse role
- Proactive and eager to learn, demonstrating a positive attitude and strong work ethic
We look forward to receiving your application!
Sales Coordinator in Epsom employer: Wolseley UK Limited
At Plumb Centre, part of the Wolseley Group, we are committed to fostering a supportive and dynamic work environment in Epsom, where our employees are valued and encouraged to grow. With competitive salaries, generous benefits including a matched pension scheme and wellness initiatives, we prioritise the well-being and development of our team members through our award-winning Wolseley Talent Guild. Join us to be part of a company that truly puts its people and customers at the heart of everything we do.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Coordinator in Epsom
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Plumb Centre and the Wolseley Group. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in customer service and sales.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past work that highlight your customer service abilities and any relevant experience in the plumbing or heating industry. Real-life stories resonate well!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Sales Coordinator in Epsom
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Sales Coordinator role. Highlight any previous customer service or sales experience, especially in plumbing or heating, to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you want to join Plumb Centre and how your background aligns with our values. Keep it friendly and professional – we love a personal touch!
Showcase Your Customer Service Skills:Since this role involves a lot of customer interaction, make sure to emphasise your customer service skills in your application. Share specific examples of how you've gone above and beyond for customers in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Wolseley UK Limited
✨Know Your Stuff
Make sure you brush up on your plumbing and heating industry knowledge. Familiarise yourself with common products, services, and terminology. This will not only impress the interviewers but also help you answer questions confidently.
✨Customer Service Focus
Since the role involves a lot of customer interaction, be prepared to discuss your previous customer service experiences. Think of specific examples where you went above and beyond for a customer, as this will showcase your commitment to service excellence.
✨Show Your Team Spirit
Emphasise your ability to work well in a team. Share examples of how you've collaborated with colleagues in past roles, especially in fast-paced environments. This will demonstrate that you're a good fit for their team-oriented culture.
✨Ask Smart Questions
Prepare thoughtful questions about the company and the role. Inquire about the Wolseley Talent Guild and opportunities for career development. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
