At a Glance
- Tasks: Supervise trade counter operations and provide excellent customer service.
- Company: Join Plumb Parts, a leading trade merchant in the UK and Ireland.
- Benefits: Competitive salary, bonuses, generous pension, and health perks.
- Other info: Enjoy a positive work environment with opportunities for growth.
- Why this job: Develop your skills and build a rewarding career with us.
- Qualifications: Experience in plumbing/heating products and customer service required.
The predicted salary is between 30000 - 40000 £ per year.
Salary: Competitive Salary + Bonus + Excellent Benefits
We are Plumb Parts, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the competitive salary, there are also benefits on tap – including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity/adoption leave
- Access to a great range of online and high street discounts
- Free access to healthcare
- Popular YuLife app
- Cycle to Work scheme
As a Trade Counter Supervisor based in Eastleigh you’ll be responsible for:
- Serving customers behind the trade counter and providing product recommendations
- Processing orders online and in store from suppliers
- Managing stock in the warehouse and trade counter
- Dealing and opening new accounts in order to generate new business
- Dealing with deliveries
This is a full-time, permanent role working 40 hours per week Monday to Friday 07:30am-16:30pm with 1 hour break. 1 in 3 Saturday and the rota basis 08:00-12:00 paid as overtime.
And here’s what we’d like you to have:
- Previous industry or merchant experience and knowledge in plumbing/heating products
- Prior experience in a Face to Face customer service/sales environment
- Previous experience as a supervisor - essential
- To be a team player who is happy to take on a diverse role to carry out all jobs in the branch to ensure it runs smoothly
- Keenness to learn, with a positive and enthusiastic attitude and a strong work ethic
We look forward to receiving your application!
Trade Counter Supervisor in Eastleigh employer: Wolseley UK Limited
At Plumb Parts, part of the Wolseley Group, we are committed to fostering a supportive and dynamic work environment in Eastleigh, where our employees are valued and encouraged to grow. With competitive salaries, generous benefits including a matched pension scheme, and access to our award-winning Wolseley Talent Guild for career development, we prioritise the well-being and professional advancement of our team. Join us to be part of a company that truly puts its people first, offering a vibrant culture and numerous opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Trade Counter Supervisor in Eastleigh
✨Tip Number 1
Get to know the company! Research Plumb Parts and the Wolseley Group. Understanding their values and culture will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and supervisory skills. Think of examples from your past experiences that highlight your ability to manage a team and serve customers effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Trade Counter Supervisor in Eastleigh
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of enthusiasm and a friendly tone can go a long way in making your application stand out.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience, especially in customer service and supervisory roles. We love seeing how your past experiences align with what we’re looking for in a Trade Counter Supervisor.
Be Specific in Your Cover Letter:In your cover letter, be specific about why you want to join us at Plumb Parts. Mention any relevant skills or experiences that make you a great fit for the role. We appreciate when candidates take the time to connect their background to our needs.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and straightforward – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Wolseley UK Limited
✨Know Your Products
Make sure you brush up on plumbing and heating products before the interview. Being able to discuss specific items and their uses will show that you're knowledgeable and passionate about the industry, which is exactly what Plumb Parts is looking for.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you've excelled in customer service. Think of situations where you turned a negative experience into a positive one or went above and beyond for a customer. This will demonstrate your ability to thrive in a face-to-face sales environment.
✨Highlight Your Leadership Experience
As a Trade Counter Supervisor, you'll need to lead a team. Be ready to share your past supervisory experiences, focusing on how you motivated your team and handled challenges. This will help the interviewers see you as a strong candidate who can manage the branch effectively.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, training opportunities, and the Wolseley Talent Guild. This shows your genuine interest in the role and helps you assess if it's the right fit for you. Plus, it makes a great impression!
