At a Glance
- Tasks: Supervise branch operations, support staff, and serve customers with expert advice.
- Company: Join Plumb Centre, part of the Wolseley Group, a leading trade merchant.
- Benefits: Enjoy a competitive salary, bonuses, generous leave, and health perks.
- Other info: Full-time role with excellent career growth opportunities and a vibrant team culture.
- Why this job: Develop your skills in a supportive environment while making a real impact.
- Qualifications: Experience in plumbing/heating products and strong customer service skills required.
The predicted salary is between 27500 - 27500 £ per year.
Salary: £27,500 + Bonus + Excellent Benefits
We are Plumb Centre, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the £27,500 salary there are also benefits on tap – including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity / adoption leave
- Access to a great range of online and high street discounts
- Free access to healthcare
- Our popular YuLife app
- Our Cycle to Work scheme
As a Branch Supervisor based in Dudley, you’ll be responsible for:
- Assisting the Branch Manager with the day to day running and operations within this small branch.
- Supervise and support branch staff, providing guidance, training, and performance feedback.
- Serving customers on the trade counter, offering advice and product knowledge.
- Building rapport with customers & suppliers, responding to any queries and processing sales.
- General warehouse duties including, goods in & out, picking and packing customer orders.
This is a full-time, permanent role working 40 hours per week Monday to Friday 07.30am - 5.00pm and alternating Saturday 08.00am - 12.00pm.
And here’s what we’d like you to have to be a successful Branch Supervisor:
- Previous industry or merchant experience and knowledge in plumbing/heating products
- Driving license is essential - to help with deliveries and attend meetings
- Prior experience in a Face to Face customer service/sales environment
- Excellent communication skills and confidence interacting with customers
- Willingness to step up to run the branch in the Branch Manager's absence
- To be comfortable lifting heavy items
We look forward to receiving your application!
Branch Supervisor in Dudley employer: Wolseley UK Limited
At Plumb Centre, part of the Wolseley Group, we are dedicated to fostering a supportive and dynamic work environment in Dudley. Our commitment to employee development is evident through our award-winning Wolseley Talent Guild, alongside a competitive salary of £27,500, generous benefits including a matched pension scheme, and a focus on health and wellbeing. Join us to build a rewarding career while enjoying a culture that prioritises both our people and customers.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Supervisor in Dudley
✨Tip Number 1
Network like a pro! Reach out to your connections in the plumbing and heating industry. You never know who might have a lead on a Branch Supervisor role or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by brushing up on your product knowledge. Familiarise yourself with plumbing and heating products, as well as the services offered by Plumb Centre. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your customer service skills! Since you'll be interacting with customers face-to-face, think of scenarios where you can demonstrate your ability to build rapport and handle queries effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Branch Supervisor in Dudley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Branch Supervisor role. Highlight any relevant experience in plumbing or heating products, and don’t forget to showcase your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your previous experiences align with what we’re looking for. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills:Since this role involves interacting with customers and staff, make sure your written application reflects your excellent communication skills. Be clear, concise, and engaging – we want to get a sense of your personality through your writing!
Apply Through Our Website:We encourage you to apply directly through our website. It’s super easy and ensures your application goes straight to us. Plus, you’ll find all the details about the role and our amazing benefits right there!
How to prepare for a job interview at Wolseley UK Limited
✨Know Your Products
Make sure you brush up on your knowledge of plumbing and heating products. Being able to confidently discuss these items during the interview will show that you're serious about the role and understand what it entails.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight how you built rapport with customers and handled any challenges, as this is crucial for a Branch Supervisor.
✨Demonstrate Leadership Potential
Think of instances where you've taken the lead or supported your team. Be ready to discuss how you can step up in the Branch Manager's absence and guide your colleagues effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the branch operations and team dynamics. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
