At a Glance
- Tasks: Lead a dynamic team to enhance digital customer service and trading capabilities.
- Company: Wolseley, a top trade merchant in the UK and Ireland.
- Benefits: Competitive salary, bonuses, generous leave, and health perks.
- Other info: Enjoy a hybrid work model and access to exclusive discounts.
- Why this job: Join a supportive culture focused on career growth and skill development.
- Qualifications: Strong communication, people management, and decision-making skills required.
The predicted salary is between 40000 - 50000 £ per year.
Salary: Competitive + Bonus
Digital Support Team Manager – Ripon (Hybrid)
So, who are we? We are Wolseley, a leading specialist trade merchant across the UK and Ireland. We pride ourselves on putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the competitive salary, there are also benefits on tap – including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity/adoption leave
- Access to a great range of online and high street discounts
- Free access to healthcare
- Our popular YuLife app
- Our Cycle to Work scheme
As a Digital Support Team Manager based in Ripon, you’ll be responsible for:
- Leading and managing the Digital Support Team, ensuring a consistently high standard of customer service across all digital channels
- Supporting and enhancing digital trading capabilities for customers, branches, and the wider business
- Collaborating closely with the Digital team to continuously improve and develop the overall digital customer experience
- Overseeing team performance through effective communication management and strong people leadership practices
- Building and maintaining strong relationships with internal stakeholders (from branch to director level), external customers, and key suppliers
And here’s what we’d like you to have:
- Attention to detail and strong organisational skills
- Excellent customer service and communication skills
- Good people management and relationship skills
- Strong decision-making skills
- Remaining calm under pressure
- Ability to work in a fast-paced and diverse environment
We look forward to receiving your application.
Digital Support Team Manager employer: Wolseley UK Limited
Wolseley is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a supportive work culture in Ripon. With access to the award-winning Wolseley Talent Guild for skill development, competitive salaries, and a comprehensive benefits package including enhanced maternity leave and health initiatives, we ensure our team members thrive both personally and professionally. Join us to be part of a dynamic environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Support Team Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Wolseley on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to digital support and team management. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Showcase your leadership style! During interviews, share examples of how you've successfully managed teams and improved customer service. This will help you stand out as a candidate who aligns with Wolseley's values.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a positive impression and keep you top of mind for the hiring team.
We think you need these skills to ace Digital Support Team Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Digital Support Team Manager role. Highlight your customer service and people management skills, as these are key for us.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for our team. Share specific examples of how you've led teams or improved customer experiences in the past.
Showcase Your Communication Skills:Since communication is crucial for this role, ensure your application is clear and concise. Use professional language but let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates.
How to prepare for a job interview at Wolseley UK Limited
✨Know Your Stuff
Before the interview, dive deep into Wolseley’s values and mission. Understand their digital support services and how they enhance customer experience. This will show your genuine interest and help you connect your skills to their needs.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your people management skills and how you've maintained high standards of customer service. Use specific scenarios to demonstrate your decision-making abilities under pressure.
✨Be Ready to Discuss Digital Trends
Brush up on the latest trends in digital support and trading capabilities. Be prepared to discuss how these trends can be applied to improve customer experiences at Wolseley. This shows that you’re proactive and forward-thinking.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about their current challenges in digital support and how you can contribute. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
