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- Tasks: Support customers with digital queries and provide exceptional service via chat, email, and phone.
- Company: Wolseley is a leading trade merchant in the UK and Ireland, focused on people and customer satisfaction.
- Benefits: Enjoy competitive salary, bonuses, generous leave, pension scheme, and health perks like free healthcare access.
- Why this job: Join a flexible hybrid role that offers skill development and a supportive team environment.
- Qualifications: Strong customer service experience and confidence in handling complex issues are essential.
- Other info: This is a 12-month fixed term contract with a rotating shift pattern, including occasional Saturdays.
The predicted salary is between 28800 - 43200 £ per year.
Salary: Competitive Salary + Bonus + Excellent Benefits Digital Support Coordinator – Ripon – IT 12 Month Fixed Term Contract So, who are we? We are Wolseley- a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including… Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts. We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more! As a Digital Support Coordinator based in Ripon you’ll be responsible for: Assisting in the delivery of a high level of customer service by supporting customers with website and digital queries Being the first point of call for customers, answering customer queries promptly via live chat, email and phone, ensuring exceptional customer service is provided at all times Liaising with the website development team to resolve complex issues This is a flexible hybrid role working 40 hours per week, one day in the office per week. This is a full time role, on a 1 year fixed term contract, Monday to Friday between 07:30 – 20:00 on a rotating shift pattern. You may also be required to work one in five Saturdays on a shift basis. And here’s what we’d like you to have: Strong customer service experience, ideally within an office setting To be confident speaking with customers via phone, email and live chat and dealing with complex issues To be able to work to SLAs and deal with customer queries in a prompt manner The ability to work within a team and share workload and liaise with wider teams in order to achieve goals We look forward to receiving your application! Please be aware that we are extending the application period for this role until the new year. Consequently, interviews will not be held until then. Rest assured, we will review your application, but this process may take a bit longer than usual. If you don’t hear from us right away, please don’t worry. In the meantime, we hope you have a wonderful festive break! #ACMM100
Digital Support Coordinator employer: Wolseley UK Limited
Contact Detail:
Wolseley UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Support Coordinator
✨Tip Number 1
Familiarize yourself with the digital tools and platforms commonly used in customer service. Being knowledgeable about these can help you stand out during the interview process.
✨Tip Number 2
Practice your communication skills, especially for live chat and phone interactions. Role-playing different customer scenarios can prepare you for the types of queries you might encounter.
✨Tip Number 3
Research Wolseley and understand their values and customer service philosophy. This will help you align your answers with what they are looking for in a Digital Support Coordinator.
✨Tip Number 4
Be ready to discuss your experience with teamwork and how you've collaborated with others to solve complex issues. This is crucial for the role as you'll be liaising with various teams.
We think you need these skills to ace Digital Support Coordinator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Digital Support Coordinator position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your strong customer service experience. Provide specific examples of how you've handled customer queries in previous roles, especially in an office setting.
Showcase Communication Skills: Since the role involves interacting with customers via phone, email, and live chat, make sure to highlight your communication skills. Mention any experience you have with resolving complex issues and working under SLAs.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention why you want to work at Wolseley and how you align with their values.
How to prepare for a job interview at Wolseley UK Limited
✨Showcase Your Customer Service Skills
Since the role emphasizes strong customer service experience, be prepared to share specific examples from your past roles. Highlight situations where you successfully resolved customer queries or handled complex issues.
✨Familiarize Yourself with Digital Support Tools
Research common digital support tools and platforms that are used in customer service. Being knowledgeable about these can help you demonstrate your readiness for the role and your ability to assist customers effectively.
✨Practice Communication Scenarios
Given that you'll be communicating with customers via phone, email, and live chat, practice responding to potential customer queries. This will help you feel more confident during the interview and showcase your communication skills.
✨Understand the Company Culture
Wolseley prides itself on putting people and customers at the heart of everything they do. Research their values and culture, and think about how your personal values align with theirs. This will help you convey your fit for the team.
