At a Glance
- Tasks: Support trade counter, handle customer enquiries, and manage contracts with precision.
- Company: Join Plumb Centre, a leading trade merchant in the UK and Ireland.
- Benefits: Earn £27,500 plus bonuses, enjoy generous leave, and access great discounts.
- Other info: Dynamic role with excellent work-life balance and health benefits.
- Why this job: Be part of a team that values your growth and offers career development opportunities.
- Qualifications: Customer service experience and a proactive attitude are a plus.
The predicted salary is between 27500 - 27500 € per year.
We are Plumb Centre, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the £27,500 salary, there are also benefits on tap – including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity/adoption leave
- Access to a great range of online and high street discounts
- Free access to healthcare
- Our popular YuLife app
- Our Cycle to Work scheme
As a Contract Coordinator based in Epsom, you’ll be responsible for:
- Allocating approximately 40–50% of your time to supporting the trade counter as required, including serving walk-in customers and providing a high level of customer service.
- Handling inbound phone calls and responding promptly to customer enquiries relating to deliveries, orders, quotations, pricing, and product availability.
- Managing both personal and shared branch/contract inboxes, ensuring all enquiries are responded to in a timely manner and progressing requests through to quotation where applicable.
- Preparing and issuing accurate and competitive quotations in line with customer requirements and company guidelines.
- Taking responsibility for designated customer contracts, acting as the primary point of contact for all related enquiries, orders, and quotations to ensure consistency and service excellence.
- Running back-office reports and completing administrative tasks to support branch operations, contract performance, and internal processes.
This is a full time permanent role working 40 hours per week Monday to Friday 7am-4pm or 8am-5pm and 2 Saturdays a month 8am-12, paid as overtime.
And here’s what we’d like you to have:
- Prior plumbing or heating industry experience would be advantageous
- Previous Face to Face customer service/merchant sales experience is advantageous
- Willingness to work as a part of a team and to take on a diverse role
- Proactive and eager to learn, demonstrating a positive attitude and strong work ethic
We look forward to receiving your application!
Contract Coordinator employer: Wolseley UK Limited
At Plumb Centre in Epsom, we are dedicated to fostering a supportive and dynamic work environment where our employees can thrive. With competitive salaries, generous benefits, and a strong emphasis on personal development through our Wolseley Talent Guild, we empower our team members to build rewarding careers while enjoying a healthy work-life balance. Join us and be part of a company that truly values its people and prioritises their well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the plumbing and heating industry, especially those who work at Plumb Centre. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and contract management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your enthusiasm! When you get the chance to speak with someone from Plumb Centre, let them know why you're excited about the Contract Coordinator role and how you can contribute to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Plumb Centre family.
We think you need these skills to ace Contract Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contract Coordinator role. Highlight any relevant experience in customer service or the plumbing and heating industry, as this will catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us at Plumb Centre. Share specific examples of how you've excelled in similar roles.
Show Your Enthusiasm:We love candidates who are eager to learn and grow! Make sure to express your enthusiasm for the role and the company in your application. Let us know why you want to join our team!
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s quick and easy, and ensures your application gets to the right people without any hiccups!
How to prepare for a job interview at Wolseley UK Limited
✨Know the Company Inside Out
Before your interview, take some time to research Plumb Centre and the Wolseley Group. Understand their values, services, and what sets them apart in the plumbing and heating industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Contract Coordinator, you'll be dealing with customers regularly. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues. Highlighting these skills will demonstrate that you're ready to meet the demands of the role.
✨Prepare for Role-Specific Questions
Expect questions related to contract management, quotations, and handling customer inquiries. Think about how you would approach these tasks and be ready to discuss any relevant experience you have. Practising your responses can help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about team dynamics, training opportunities, or how success is measured in the role. This shows that you're engaged and thinking about how you can contribute to the company.
