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- Tasks: Coordinate contracts, manage client queries, and ensure top-notch customer service.
- Company: Join Fusion Utilities, a leading trade merchant in the UK and Ireland, part of the Wolseley Group.
- Benefits: Enjoy competitive salary, bonuses, generous pension, annual leave, and health perks.
- Why this job: Be part of a supportive team, develop your skills, and contribute to innovative energy solutions.
- Qualifications: Customer service experience, teamwork skills, proactive attitude, and some admin experience preferred.
- Other info: Full-time role with flexible hours, promoting diversity and inclusion in the workplace.
The predicted salary is between 28800 - 43200 £ per year.
Competitive Salary + Bonus + Excellent Benefits
So, who are we? We are Fusion Utilities, a part of the Wolseley Group – a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including…
Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.
We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
As a Contract Coordinator based in Luton you’ll be responsible for:
- Liaising with our clients, supporting them with any queries they may have
- Supporting with clients repairs, invoices and quotes
- Managing sales orders, liaising with engineers and ensuring exceptional customer service is provided at all times
- Ensuring the system is updated regularly and all information is logged correctly
This is a full-time, permanent role working 40 hours per week Monday to Friday between 8.00m – 5.00pm.
And here’s what we’d like you to have:
- Previous customer service experience with the ability to provide exceptional customer service
- To be able to work well in a team environment
- To be able to demonstrate a proactive attitude
- To be comfortable communicating with customers over the phone and engineers in branch
- Previous administration experience is desirable
We look forward to receiving your application!
About Us
Fusion Utilities is a nationwide multi-utility supply chain partner, dedicated to providing best-in-class products, expertise and innovation, for water, gas, power and fibre providers.
Based centrally in Chesterfield, Fusion Utilities has a strategic depot with a UK wide logistics network to service the requirements of customers quickly and professionally.
We specialise in meeting the rapidly changing needs of the multi-utilities sector today, and are at the forefront of the innovative mix of tomorrow’s energy requirements. Fusion Utilities. For today, for tomorrow.
We encourage applicants from all backgrounds, communities and industries, and are committed to having an organisation that is made up of diverse skills, experiences and abilities, where everyone is treated with Fairness & Respect.
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Contract Coordinator employer: Wolseley UK Limited
Contact Detail:
Wolseley UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Coordinator
✨Tip Number 1
Familiarise yourself with the utilities sector, especially the services provided by Fusion Utilities. Understanding their offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your customer service experience in conversations or networking events. Share specific examples of how you've resolved customer issues or improved service delivery, as this aligns closely with the responsibilities of a Contract Coordinator.
✨Tip Number 3
Practice your communication skills, particularly over the phone. Since the role involves liaising with clients and engineers, being articulate and confident in your verbal communication will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Fusion Utilities on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
We think you need these skills to ace Contract Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service and administration experience. Use specific examples that demonstrate your ability to provide exceptional service and work well in a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive attitude and communication skills. Mention your enthusiasm for the role and how your background aligns with the responsibilities of a Contract Coordinator.
Highlight Relevant Skills: In your application, emphasise skills such as problem-solving, attention to detail, and the ability to manage multiple tasks. These are crucial for liaising with clients and managing sales orders effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Wolseley UK Limited
✨Showcase Your Customer Service Skills
Since the role requires exceptional customer service, prepare examples from your previous experience where you successfully resolved customer queries or complaints. Highlight your ability to communicate effectively and maintain a positive attitude.
✨Demonstrate Teamwork
The job involves working closely with engineers and clients, so be ready to discuss how you've collaborated in a team environment. Share specific instances where your teamwork led to successful outcomes.
✨Be Proactive
Fusion Utilities values a proactive attitude. Think of examples where you took the initiative to solve problems or improve processes in your past roles. This will show that you can take charge and contribute positively to the team.
✨Familiarise Yourself with the Company
Research Fusion Utilities and understand their services and values. Being knowledgeable about the company will not only help you answer questions but also demonstrate your genuine interest in the role and the organisation.
