At a Glance
- Tasks: Assist customers with enquiries and manage stock in a dynamic retail environment.
- Company: Join a people-focused company that values your growth and development.
- Benefits: Competitive salary, bonuses, generous leave, and health perks.
- Other info: Full-time role with opportunities for career advancement and skill development.
- Why this job: Gain valuable experience while making a difference in customer service.
- Qualifications: Previous sales and customer service experience preferred; driving license is a plus.
The predicted salary is between 26500 - 27500 £ per year.
We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity/adoption leave and access to a great range of online and high street discounts. We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more.
As a Sales Assistant based in Whitby you’ll be responsible for:
- Responding to customer enquiries via phone & email providing quotes promptly and courteously, with a proactive attitude.
- General warehouse duties including booking incoming stock onto the systems and putting it away and picking & packing customer orders which will involve manual handling of heavy items like boilers, radiators, toilets, sinks etc.
This is a full time permanent role working 40 hours per week, Monday to Friday 08.00am to 5.00pm and 1 in 2 Saturdays, working 8:00am - 12:00pm, paid as overtime. UK driving license will be preferential. Previous face to face sales and customer service experience.
Assistant Retail Assistant employer: Wolseley UK Limited
At Plumb Centre, we are dedicated to fostering a supportive and inclusive work environment where our employees can thrive. Located in the picturesque town of Whitby, we offer competitive salaries, generous benefits, and a commitment to personal development through our Wolseley Talent Guild. Join us to enjoy a fulfilling career with opportunities for growth, alongside a range of health and wellbeing initiatives that prioritise your overall happiness and success.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Retail Assistant
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Wolseley UK Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Wolseley UK Limited!
We think you need these skills to ace Assistant Retail Assistant
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Wolseley UK Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Wolseley UK Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Wolseley UK Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Wolseley UK Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
