Introduction
As a Health Care Navigator at Wolseley Medical Centre, you will help coordinate and facilitate effective communication between patients, their carers and the practice, ensuring patients receive an appropriate and timely response to their healthcare needs.
About the Employer
Wolseley Medical Centre is a long-established training and teaching practice situated in the centre of Hull. They are a cohesive and supportive team who enjoy working together and are proud of the service they collectively provide to their diverse patient population. They believe in putting their patients at the heart of what they do while ensuring their staff feel valued, supported and able to develop.
What You'll Do
- Welcoming and assisting patients at reception
- Answering telephone calls and responding to patient queries
- Responding to online patient requests
- Booking, cancelling and amending appointments
- Signposting patients to the most appropriate healthcare professional or service
- Receiving, recording and passing on accurate messages to colleagues
- Making outgoing telephone calls to patients when required
- Accurately recording and handling confidential and sensitive information
- Processing repeat prescription requests in accordance with practice procedures
- Dealing with incoming post and medical records
- Filing and maintaining accurate records
- Carrying out general administrative and office duties
- Working collaboratively with clinical and non-clinical members of the practice team
- Maintaining patient confidentiality and professional standards at all times
Training Outcome
This apprenticeship offers an excellent opportunity to develop valuable skills, knowledge, and workplace experience. Upon successful completion, there may be opportunities for permanent employment, career progression within the company, or progression onto higher-level qualifications or further education.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
- Non judgemental
- Patience
Qualifications
- Essential - GCSE - English - 4
- Essential - GCSE - Maths - 4
Course Information
Course: Business administrator (level 3)
Level: 3
Route: Business and administration
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Monday to Friday, 9.00am - 4:30pm
Expected Duration: 1 Year 6 Months
Training Provider: HULL BUSINESS TRAINING CENTRE LIMITED
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