At a Glance
- Tasks: Lead and enhance the customer journey while managing a dynamic team.
- Company: Join RES, a top trade merchant in renewables with a people-first approach.
- Benefits: Enjoy competitive salary, bonuses, generous leave, and a great pension scheme.
- Other info: Full-time role with no weekend work and excellent career development opportunities.
- Why this job: Make a real difference in customer experience within the renewable energy sector.
- Qualifications: Experience in customer service management and team leadership is essential.
The predicted salary is between 35000 - 45000 £ per year.
Competitive Salary + Bonus + Excellent Benefits
About RES - Renewables
RES, part of the Wolseley Group, is a leading specialist trade merchant across the UK and Ireland. We put our people and customers at the heart of everything we do and provide opportunities to develop skills and build careers through our award‑winning Wolseley Talent Guild.
Benefits
- Annual leave (increasing with length of service)
- Generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity / adoption leave
- Access to a wide range of online and high‑street discounts
- Free access to healthcare and popular YuLife app
- Cycle to Work scheme
Role:
As a Customer Experience Manager, you’ll be responsible for:
- Supporting the end‑to‑end customer journey and improving the customer experience.
- Line‑managing customer service and operational team members, ensuring strong performance, engagement, and wellbeing.
- Leading and coaching the team to deliver consistently high standards of service to installers and customers.
- Managing the day‑to‑day delivery of operational activities related to renewables project support and design services.
- Proposing and implementing process improvements in line with direction from the Operations Director.
- Defining and maintaining clear end‑to‑end customer journeys across installer support and design services.
This is a full‑time, permanent role working 42.5 hours per week (Monday to Friday, 08:00 am – 05:00 pm, 30‑minute break). No weekend work required.
Qualifications & Experience
- Experience in customer service management.
- Proven line‑management and coaching capability.
- Experience improving customer experience through operational delivery.
- Experience in renewables, energy, construction, or regulated environments.
- Understanding of MCS or compliance‑led operations.
We look forward to receiving your application!
Customer Experience Manager in Yeovil employer: Wolseley Group
At RES, we pride ourselves on being an exceptional employer, offering a competitive salary and a comprehensive benefits package that includes generous annual leave, a robust pension scheme, and opportunities for professional development through our Wolseley Talent Guild. Our work culture in Yeovil fosters collaboration and innovation, ensuring that our Customer Experience Managers are supported in their roles while contributing to meaningful projects in the renewables sector. With a focus on employee wellbeing and career growth, RES is dedicated to creating a rewarding environment for all team members.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager in Yeovil
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Experience Manager role.
✨Tip Number 2
Prepare for interviews by researching RES and understanding their values. We want to see how you can align your experience with their mission of putting people and customers at the heart of everything they do. Show them you’re the perfect fit!
✨Tip Number 3
Practice your answers to common interview questions, especially around customer service management and operational delivery. We suggest using the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Experience Manager in Yeovil
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Experience Manager role. Highlight your experience in customer service management and any relevant skills that match what we're looking for. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving customer experiences and how your background in renewables or related fields makes you a great fit. Keep it engaging and personal!
Showcase Your Achievements:Don’t just list your responsibilities; show us what you've achieved! Use specific examples of how you've improved customer service or led teams to success. Numbers and outcomes speak volumes, so let us know how you made a difference!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it’s super easy – just follow the prompts and submit your application!
How to prepare for a job interview at Wolseley Group
✨Know Your Customer Journey
Familiarise yourself with the end-to-end customer journey that RES focuses on. Be ready to discuss how you can enhance this experience and share examples from your past roles where you've successfully improved customer satisfaction.
✨Showcase Your Leadership Skills
As a Customer Experience Manager, you'll be leading a team. Prepare to talk about your line-management experience and how you've coached team members to achieve high performance. Use specific examples to illustrate your leadership style and its impact.
✨Understand the Industry
Brush up on your knowledge of the renewables sector, especially any compliance-led operations like MCS. Being able to speak confidently about industry trends and challenges will show your genuine interest and expertise in the field.
✨Be Ready for Process Improvement Discussions
Think about process improvements you've implemented in previous roles. Be prepared to discuss how you identified areas for improvement and the results of your initiatives. This will demonstrate your proactive approach and problem-solving skills.
