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- Tasks: Provide technical support for air conditioning systems and resolve complex issues.
- Company: Join Climate Centre, part of the Wolseley Group, a leading trade merchant.
- Benefits: Competitive salary, bonuses, enhanced leave, and health perks.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Degree in Mechanical or HVAC Engineering and relevant technical experience.
- Other info: Enjoy a work-life balance with no weekend shifts and career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Product Support Engineer role at Wolseley Group. We are Climate Centre, part of the Wolseley Group – a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award‑winning Wolseley Talent Guild.
Annual leave increases with length of service, a generous pension scheme (matched up to 9 %), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts. We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
Responsibilities:
- Provide technical assistance to customers, service engineers and sales teams regarding air conditioning systems.
- Diagnose and resolve complex product or installation issues, both remotely and on‑site.
- Maintain in‑depth knowledge of air conditioning products, including VRV/F systems, split units and chillers.
- Conduct site visits (pre and post‑sales) and liaise with suppliers and manufacturers for technical queries, product updates and training.
This is a permanent, full‑time position working 40 hours per week, Monday to Friday 08:00 – 17:00 with a one‑hour break. No weekend work is required.
Qualifications:
- Degree or diploma in Mechanical Engineering, HVAC Engineering or a related field.
- Minimum 3–5 years of HVAC or air conditioning technical support or engineering experience.
- Strong understanding of refrigeration cycles, electrical systems and control technologies.
- Good computer and IT skills.
- Valid driver’s licence.
We look forward to receiving your application! Please be aware that we are extending the application period for this role until the new year. Interviews will not be held until then. Rest assured, we will review your application, but this process may take a bit longer than usual. In the meantime, we hope you have a wonderful festive break.
Product Support Engineer in Warwick employer: Wolseley Group
Contact Detail:
Wolseley Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer in Warwick
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their products, and be ready to discuss how your skills align with their needs. Practise common interview questions and have your own questions ready to show your interest.
✨Tip Number 3
Showcase your technical skills! If you’ve got experience with air conditioning systems, make sure to highlight that in conversations. Bring examples of past projects or challenges you've solved to demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Product Support Engineer in Warwick
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Product Support Engineer role. Highlight your experience in HVAC or air conditioning, and don’t forget to mention any relevant qualifications. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a great fit. Keep it concise but engaging – we love a bit of personality!
Show Off Your Technical Skills: Since this role involves diagnosing complex issues, make sure to showcase your technical skills in your application. Mention specific systems you’ve worked with, like VRV/F systems or chillers, to grab our attention!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Wolseley Group
✨Know Your Stuff
Make sure you brush up on your knowledge of air conditioning systems, especially VRV/F systems, split units, and chillers. Being able to discuss technical details confidently will show that you're the right fit for the role.
✨Showcase Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved complex issues in the past. Think about specific situations where you provided technical assistance and how you approached those challenges.
✨Ask Smart Questions
During the interview, don’t hesitate to ask questions about the company’s products or their approach to customer service. This shows your genuine interest in the role and helps you understand how you can contribute.
✨Highlight Your Teamwork
Since you'll be liaising with service engineers and sales teams, share experiences that demonstrate your ability to work collaboratively. Talk about how you’ve successfully communicated technical information to non-technical colleagues.
