Service Manager - Republic of Ireland (Hybrid Working)
So, who are we? We are the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves on putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including...
Annual leave (increasing with length of service), a generous pension scheme (matched up to 5%), potential to earn bonuses, and access to a great range of online and high street discounts.
We also promote positive health and well-being by offering access to our Employee Assistance Programme, our Cycle to Work scheme, and more!
As a Service Manager based in 1 of our locations in the Republic of Ireland, you’ll be responsible for:
- Acting as the primary IT contact for Central Services, ensuring smooth day‑to‑day service performance
- Building strong relationships with stakeholders and keeping them supported and informed
- Taking ownership of service quality, using data and feedback to track and improve outcomes
- Identifying opportunities to enhance processes and drive continuous improvement
- Bringing a people‑first approach, with curiosity and a willingness to learn how our systems support the business
This is a full-time permanent role working 40 hours per week, Monday - Friday.
The role will be based at the nearest suitable office to the successful candidate, operating on a hybrid basis, with occasional travel across our branch network.
And here’s what we’d like you to have:
- Excellent communication, collaboration and stakeholder management skills
- An understanding of IT systems and knowledge of ITIL Service Lifecycle best practice
- Engaging individual, commercially aware, with strong influencing and decision‑making skills
- Service management awareness and experience of service metrics and analysis
We look forward to receiving your application!
