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- Tasks: Assist customers, provide product recommendations, and manage enquiries with a proactive attitude.
- Company: Join Plumb Centre, part of the Wolseley Group, a leading trade merchant.
- Benefits: Enjoy a competitive salary, bonuses, generous leave, and health perks.
- Why this job: Make a real impact by helping customers and developing your sales skills.
- Qualifications: Sales or customer service experience, excellent communication, and a full UK driving licence.
- Other info: Full-time role with opportunities for career growth and a supportive team environment.
The predicted salary is between 22000 - 29000 £ per year.
Sales Advisor – Folkestone (CT19 5EU) – Plumb Centre
Salary: £25,562 + Bonus + Excellent Benefits
We are Plumb Centre, a part of the Wolseley Group – a leading specialist trade merchant across the UK and Ireland. Our focus is on putting our people and customers at the heart of everything we do, and we offer opportunities to develop skills and build careers through our award‑winning Wolseley Talent Guild.
Benefits include: Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity/adoption leave and access to a range of online and high street discounts. We also promote positive health and well‑being by offering free access to healthcare, the YuLife app, a Cycle to Work scheme, and more.
As a Sales Advisor in Folkestone, you’ll be responsible for:
- Assisting customers at the trade counter by understanding their specific needs and providing product recommendations while cross‑selling and up‑selling.
- Dealing with customer enquiries via phone & email promptly and courteously, with a proactive attitude.
- Making phone calls to lapsed customers to regain their business.
- Speaking to suppliers to obtain costings for items.
- Completing general warehouse duties, including goods in and picking/packing customers’ orders for delivery or collection.
- Ensuring merchandising displays in the branch are to a high standard.
This is a full‑time permanent position, 40 hours per week. Working hours are Monday – Friday 07:30 am to 5:00 pm, with Saturday mornings on a rota basis 08:00 am – 12:00 pm.
What we’d like you to have:
- Full UK Driving Licence.
- Industry or merchant experience is advantageous.
- Proven experience in sales or customer service role.
- Excellent communication skills and confidence in customer interactions.
- Dependable team player, prepared to support all areas of the branch with a strong work ethic.
- Eagerness to learn, with a positive and enthusiastic attitude.
We look forward to receiving your application!
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Sales Advisor employer: Wolseley Group
Contact Detail:
Wolseley Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Plumb Centre and the Wolseley Group. Understanding their values and what they stand for will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your experience in sales and customer service, and boost your confidence when it’s time to shine in front of the hiring team.
✨Tip Number 3
Show off your personality! When you’re chatting with potential employers, let your enthusiasm and positive attitude shine through. They want to see that you’re not just a fit for the role, but also a great addition to their team culture.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind as they make their decision.
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Advisor role. Highlight any relevant experience in sales or customer service, and don’t forget to mention your communication skills and team player attitude!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share specific examples of how you've helped customers in the past and why you’d be a great fit for Plumb Centre.
Show Off Your Skills: In your application, be sure to showcase your skills that align with the job description. Whether it's your ability to cross-sell products or your experience with customer enquiries, let us know what makes you stand out!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Wolseley Group
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and services offered by Plumb Centre. Understanding their range will help you answer questions confidently and show your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully assisted customers or resolved issues. Highlighting your communication skills and proactive attitude will demonstrate that you're a great fit for the Sales Advisor position.
✨Practice Common Interview Questions
Think about questions related to sales and customer service, such as how you would handle a difficult customer or how you approach upselling. Practising your responses will help you articulate your thoughts clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions about the team culture, training opportunities, or the Wolseley Talent Guild. This shows your genuine interest in the company and helps you assess if it's the right fit for you.
