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- Tasks: Deliver exceptional customer support via Email, Live Chat, and Phone.
- Company: Join the Wolseley Group, a leading trade merchant in the UK and Ireland.
- Benefits: Enjoy competitive salary, bonuses, generous leave, and health perks.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong communication skills and a customer service mindset are essential.
- Other info: Dynamic work environment with opportunities for career growth.
The predicted salary is between 30000 - 40000 £ per year.
We are the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the competitive salary, there are also benefits on tap – including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity/adoption leave
- Access to a great range of online and high street discounts
- Free access to healthcare
- Our popular YuLife app
- Our Cycle to Work scheme
As a Customer Support Executive based in Ripon, you’ll be responsible for:
- Delivering exceptional customer support across Email, Live Chat and Phone, offering clear guidance, empathetic problem‑solving and consistently high service levels.
- Maintaining accurate customer accounts, registrations and order details, including running reports, processing orders and completing checks for new customer purchases.
- Troubleshooting website and digital platform issues, raising tickets with internal teams and suppliers, and helping customers confidently adopt our digital tools.
- Supporting the continuous improvement of our digital customer experience through feedback processes, first‑purchase support and collaboration across the wider business.
- Following core processes, meeting KPIs and working closely with colleagues across Wolseley to ensure seamless, professional and reliable service delivery.
This is a full‑time position working 40 hours per week, Monday to Friday, on a rotating shift pattern of 7:30 am–4:30 pm, 8 am–5 pm, or 11 am – 8 pm (late shift on a 1 in 8 week pattern).
Here’s what we’d like you to have:
- Strong customer service mindset with excellent communication skills, attention to detail and the ability to stay calm, organised and methodical in a fast‑paced environment.
- Experience in customer service, sales administration, branch or digital platforms.
- Knowledge of construction products or experience within a trade merchant business would be an advantage but not essential.
- Confident multitasker who can prioritise effectively, work independently with minimal supervision and adapt quickly to changing workloads.
- IT‑literate and comfortable using Microsoft applications, with the initiative to identify issues, support problem‑solving and contribute to continuous improvement.
We look forward to receiving your application!
Customer Experience Specialist (9‑Month Contract) in Ripon employer: Wolseley Group
Contact Detail:
Wolseley Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist (9‑Month Contract) in Ripon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer support. We recommend role-playing with a friend to build your confidence and get comfortable with your responses.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've delivered exceptional customer service in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Experience Specialist (9‑Month Contract) in Ripon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Experience Specialist role. Highlight your customer service experience and any relevant achievements to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer support and how you can contribute to our team. Keep it concise but engaging!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application showcases your ability to convey information clearly and effectively. We love seeing examples of how you've helped customers in the past!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Wolseley Group
✨Know the Company Inside Out
Before your interview, take some time to research the Wolseley Group. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Experience Specialist, your ability to provide exceptional support is key. Prepare examples from your past experiences where you successfully resolved customer issues or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your IT Proficiency
Since the role involves troubleshooting digital platform issues, be ready to discuss your experience with technology. Highlight any specific software or tools you've used in previous roles, and be prepared to explain how you approach problem-solving in a tech environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This shows that you’re engaged and thinking about how you can contribute to the company’s goals.