At a Glance
- Tasks: Serve customers, build relationships, and assist with warehouse duties.
- Company: Join Plumb Centre, part of the Wolseley Group, a leading trade merchant.
- Benefits: Enjoy competitive salary, bonuses, generous leave, and great discounts.
- Other info: Full-time role with excellent career development opportunities.
- Why this job: Develop your skills in a supportive environment while making a real impact.
- Qualifications: Customer service experience is essential; teamwork and a positive attitude are key.
The predicted salary is between 26695 - 26695 £ per year.
We are Plumb Centre, part of the Wolseley Group – a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do and provide opportunities to develop skills and build careers through the award‑winning Wolseley Talent Guild.
Benefits:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity / adoption leave
- Access to a great range of online and high street discounts
- Free access to healthcare
- The YuLife app
- Cycle to Work scheme
- And more
Responsibilities:
- Serve customers on the trade counter by understanding their specific needs and providing product recommendations.
- Respond to customer enquiries via phone and email promptly and courteously, with a proactive attitude.
- Proactively contact customers to build relationships and drive branch sales, particularly focusing on customers with reduced or inactive spending.
- Assist with general warehouse duties including picking and packing customer orders, unpacking and putting away deliveries which will involve manual handling of heavy items such as boilers, radiators, sinks and toilets.
- Ensure high standards are maintained in the branch.
Qualifications:
- Prior industry experience would be advantageous.
- Previous face‑to‑face customer service experience is essential.
- Prior warehouse experience would be ideal.
- Willingness to work as part of a team and to take on a diverse role.
- Proactive and eager to learn, demonstrating a positive attitude and strong work ethic.
Full time permanent role, 40 hours per week Monday – Friday 08:00am – 05:00pm and Saturdays on a rota basis 08:00am – 12:00pm.
Branch Supervisor in Hessle employer: Wolseley Group
At Plumb Centre, we are committed to fostering a supportive and dynamic work environment where our employees can thrive. Located in Hessle, Hull, we offer competitive salaries, generous benefits, and ample opportunities for professional development through our award-winning Wolseley Talent Guild. Join us to be part of a team that values customer relationships and employee growth, all while enjoying a range of perks including a robust pension scheme and access to healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Supervisor in Hessle
✨Tip Number 1
Get to know the company! Research Plumb Centre and the Wolseley Group. Understanding their values and culture will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about serving customers, think of examples from your past experiences where you've gone above and beyond. Be ready to share these stories to demonstrate your proactive attitude.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can really boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Plumb Centre. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Branch Supervisor in Hessle
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Branch Supervisor role. Highlight any customer service or warehouse experience you have, as well as your proactive attitude and teamwork skills.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the job. Share specific examples of how you've served customers or worked in a team, and don’t forget to mention your eagerness to learn and grow with us!
Show Your Personality:We love seeing a bit of personality in applications! Don’t be afraid to let your enthusiasm shine through. A positive attitude can really make you stand out, so let us know what excites you about this role.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s super easy and ensures your application gets to the right people quickly. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Wolseley Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Branch Supervisor at Plumb Centre. Familiarise yourself with their products and services, especially those related to plumbing and heating. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since previous face-to-face customer service experience is essential, be ready to share specific examples from your past roles. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your proactive attitude and ability to build relationships.
✨Team Player Vibes
The job requires a willingness to work as part of a team, so be prepared to discuss how you've collaborated with others in previous positions. Highlight any experiences where teamwork led to success, and express your enthusiasm for contributing to a positive branch environment.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, or the Wolseley Talent Guild. This shows that you're not just interested in the job, but also in growing your career within the company.
