SPOC SUPPORT COORDINATOR in Falkirk

Salary: Up to £26,690 + Bonus + Excellent Benefits

Support Coordinator – Falkirk – Plumb Centre

So, who are we?

We are Wolseley, a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention?

• Annual leave (increasing with length of service)
• a generous pension scheme (matched up to 9%)
• potential to earn bonuses
• enhanced maternity / adoption leave
• access to a great range of online and high street discounts
• free access to healthcare
• our popular YuLife app
• our Cycle to Work scheme
• more

As a Support Coordinator based in Falkirk you’ll be responsible for:

• Managing key customer accounts across multiple sites and branches, acting as the single point of contact for all account-related enquiries
• Building and maintaining strong relationships with customers, providing a high level of service and support
• Placing stock orders on behalf of customers by liaising directly with branch teams and coordinating requirements
• Monitoring stock availability and ensuring customer orders are fulfilled efficiently by checking stock levels and communicating updates

This is a full-time, permanent role working 40 hours per week Monday to Friday between 8.00am – 5.00pm, with one day a week working from home.

And here’s what we’d like you to have:

• To be able to demonstrate strong IT literacy, including the ability to use systems and to be able to enter data into spreadsheets accurately
• Communicate confidently and professionally over the phone, providing excellent customer service
• Experience building and maintaining positive relationships with customers through effective communication and account management
• Accurately enter, update and manage data within spreadsheets and internal systems