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- Tasks: Support customers by processing orders and providing updates while building strong relationships.
- Company: Wolseley, a leading trade merchant in the UK and Ireland.
- Benefits: Competitive salary, bonuses, generous leave, pension scheme, and health perks.
- Why this job: Join a supportive team and develop your skills in a dynamic environment.
- Qualifications: Strong customer service skills, organisational abilities, and a friendly attitude.
- Other info: Hybrid work option after probation with excellent career development opportunities.
The predicted salary is between 25000 - 26000 £ per year.
Salary: £25,652 + Bonus + Excellent Benefits
We are Wolseley - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the competitive salary, there are also benefits on tap – including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity / adoption leave
- Access to a great range of online and high street discounts
- Free access to healthcare
- Popular YuLife app
- Cycle to Work scheme
As Sales Support Administrator based in Falkirk, you will be responsible for:
- Building rapport with account customers as you will be a single point of contact offering support
- Receiving and processing customer orders
- Providing updates and responding to any queries
- Liaising with other teams and our internal branch network to check stock and delivery timelines
- Supporting the wider team members accounts when necessary, being adaptable/flexible to support different customers
This is a full-time permanent position 40 hours per week Monday – Friday 8.00am – 5.00pm. Once you have completed your probation the role can become hybrid and you can work from home on a Friday.
Here’s what we’d like you to have:
- Excellent customer service and relationship building skills
- Confidence talking to different people
- Strong organisational skills with attention to detail
- Ability to multi-task
- Adaptable, friendly & approachable attitude with a strong work ethic
- Strong PC Literacy
We look forward to receiving your application.
Sales Support Administrator in Falkirk employer: Wolseley Group
Contact Detail:
Wolseley Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Administrator in Falkirk
✨Tip Number 1
Network like a pro! Reach out to current employees at Wolseley on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Sales Support Administrator role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and relationship building. We recommend using the STAR method to structure your answers – it’ll help you showcase your skills effectively!
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks in previous roles. This will demonstrate your ability to juggle responsibilities, which is key for the Sales Support Administrator position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep an eye on any updates or new opportunities that pop up.
We think you need these skills to ace Sales Support Administrator in Falkirk
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've built relationships and supported customers in the past, as this is key for the Sales Support Administrator role.
Be Organised and Detail-Oriented: Since you'll be juggling multiple tasks, it's important to demonstrate your organisational skills. Share examples of how you've managed your time effectively and paid attention to detail in previous roles.
Tailor Your Application: Take a moment to customise your application for us. Use the job description to guide you on what to include, and make sure to reflect our values and the skills we're looking for in your writing.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Wolseley Group
✨Know Your Stuff
Before the interview, make sure you understand what Wolseley does and how the Sales Support Administrator role fits into their operations. Familiarise yourself with their products and services, as well as their customer base. This will help you demonstrate your genuine interest in the company and the position.
✨Showcase Your Customer Service Skills
Since this role is all about building rapport with customers, be ready to share specific examples of how you've provided excellent customer service in the past. Think of situations where you resolved issues or went above and beyond for a customer, as this will highlight your suitability for the role.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage multiple tasks and stay organised. You might want to mention any tools or methods you use to keep track of orders and customer queries. Showing that you can handle a busy workload with attention to detail will impress the interviewers.
✨Be Adaptable and Approachable
Wolseley values flexibility and a friendly attitude. During the interview, convey your willingness to adapt to different situations and support various team members. A positive, approachable demeanour can go a long way in making a great impression!