At a Glance
- Tasks: Support trade counter, handle customer enquiries, and manage contracts with excellence.
- Company: Join a leading plumbing and heating supplier with a focus on teamwork.
- Benefits: Enjoy a competitive salary, bonuses, generous leave, and health perks.
- Other info: Full-time role with great career growth and a supportive work environment.
- Why this job: Be the go-to person for customers and make a real difference in their experience.
- Qualifications: Customer service experience is a plus; a positive attitude is essential.
The predicted salary is between 27500 - 27500 £ per year.
Contract Coordinator - Epsom - Plumb Centre
Salary £27,500 + Bonus + Excellent Benefits
Benefits:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity/adoption leave
- Access to a great range of online and high street discounts
- Free access to healthcare
- Popular YuLife app
- Cycle to Work scheme
Responsibilities:
- Allocating approximately 40–50% of your time to supporting the trade counter as required, including serving walk-in customers and providing a high level of customer service.
- Handling inbound phone calls and responding promptly to customer enquiries relating to deliveries, orders, quotations, pricing, and product availability.
- Managing both personal and shared branch/contract inboxes, ensuring all enquiries are responded to in a timely manner and progressing requests through to quotation where applicable.
- Preparing and issuing accurate and competitive quotations in line with customer requirements and company guidelines.
- Taking responsibility for designated customer contracts, acting as the primary point of contact for all related enquiries, orders, and quotations to ensure consistency and service excellence.
- Running back-office reports and completing administrative tasks to support branch operations, contract performance, and internal processes.
This is a full-time permanent role working 40 hours per week Monday to Friday 7am-4pm or 8am-5pm and 2 Saturdays a month 8am-12, paid as overtime.
Qualifications:
- Prior plumbing or heating industry experience would be advantageous.
- Previous Face to Face customer service/merchant sales experience is advantageous.
- Willingness to work as a part of a team and to take on a diverse role.
- Proactive and eager to learn, demonstrating a positive attitude and strong work ethic.
Sales Coordinator in Epsom employer: Wolseley Group
As a Sales Coordinator at Plumb Centre in Epsom, you will join a dynamic team that values employee wellbeing and growth. With competitive salaries, generous benefits including a matched pension scheme and access to healthcare, we foster a supportive work culture that encourages professional development and offers unique perks like the Cycle to Work scheme. Our commitment to customer service excellence ensures that every day is rewarding, making us an exceptional employer for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Coordinator in Epsom
✨Tip Number 1
Get to know the company! Research Plumb Centre and understand their values, products, and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role involves a lot of interaction with customers, think about scenarios you might face and how you'd handle them. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows you're proactive and keen to learn from others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Sales Coordinator in Epsom
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Coordinator role. Highlight any relevant experience in customer service or the plumbing industry, and don’t forget to showcase your teamwork skills and proactive attitude!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific examples from your past that demonstrate your ability to handle customer enquiries and manage contracts effectively.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your strong communication skills. Keep your language clear and professional, but let your personality shine through too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Wolseley Group
✨Know Your Stuff
Make sure you brush up on the plumbing and heating industry basics. Familiarise yourself with common products, services, and terminology. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Customer Service Focus
Since this role involves a lot of customer interaction, be prepared to discuss your previous customer service experiences. Think of specific examples where you went above and beyond for a customer, as this will demonstrate your commitment to service excellence.
✨Show Your Team Spirit
This position requires teamwork, so be ready to talk about how you’ve collaborated with others in past roles. Share stories that highlight your ability to work well in a team and how you contribute to a positive work environment.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the company culture, team dynamics, or opportunities for professional development. This shows that you’re engaged and serious about the role.
