At a Glance
- Tasks: Support trade counter, handle customer enquiries, and manage contracts with precision.
- Company: Join Plumb Centre, a leader in the plumbing industry with a supportive team culture.
- Benefits: Enjoy a competitive salary, bonuses, generous leave, and health perks.
- Other info: Full-time role with great opportunities for career advancement.
- Why this job: Make a difference in customer service while growing your career in a dynamic environment.
- Qualifications: Experience in plumbing or customer service is a plus; eagerness to learn is essential.
The predicted salary is between 27500 - 27500 € per year.
Salary £27,500 + Bonus + Excellent Benefits
Benefits:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity/adoption leave
- Access to a great range of online and high street discounts
- Free access to healthcare
- YuLife app
- Cycle to Work scheme
Responsibilities:
- Allocating approximately 40–50% of your time to supporting the trade counter as required, including serving walk-in customers and providing a high level of customer service.
- Handling inbound phone calls and responding promptly to customer enquiries relating to deliveries, orders, quotations, pricing, and product availability.
- Managing both personal and shared branch/contract inboxes, ensuring all enquiries are responded to in a timely manner and progressing requests through to quotation where applicable.
- Preparing and issuing accurate and competitive quotations in line with customer requirements and company guidelines.
- Taking responsibility for designated customer contracts, acting as the primary point of contact for all related enquiries, orders, and quotations to ensure consistency and service excellence.
- Running back-office reports and completing administrative tasks to support branch operations, contract performance, and internal processes.
This is a full-time permanent role working 40 hours per week Monday to Friday 7am-4pm or 8am-5pm and 2 Saturdays a month 8am-12, paid as overtime.
Qualifications:
- Prior plumbing or heating industry experience would be advantageous.
- Previous Face to Face customer service/merchant sales experience is advantageous.
- Willingness to work as a part of a team and to take on a diverse role.
- Proactive and eager to learn, demonstrating a positive attitude and strong work ethic.
Contract Coordinator in Epsom employer: Wolseley Group
At Plumb Centre in Epsom, we pride ourselves on being an excellent employer, offering a competitive salary of £27,500 plus bonuses and a comprehensive benefits package that includes a generous pension scheme and enhanced maternity leave. Our supportive work culture fosters employee growth through training opportunities and promotes wellbeing with initiatives like the YuLife app and Cycle to Work scheme, making it a rewarding place to build your career while serving our valued customers.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Coordinator in Epsom
✨Tip Number 1
Get to know the company! Research Plumb Centre and understand their values, products, and services. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since the role involves a lot of interaction with customers, think about scenarios you might face and how you'd handle them. We want to see your problem-solving skills in action!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and maybe even a referral, which can really boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining us at Plumb Centre. Don’t miss out on this opportunity!
We think you need these skills to ace Contract Coordinator in Epsom
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contract Coordinator role. Highlight any relevant experience in customer service or the plumbing and heating industry, as this will catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your skills align with our needs. Keep it friendly and professional.
Showcase Your Customer Service Skills:Since customer service is key for this role, be sure to include examples of how you've provided excellent service in the past. We love seeing real-life experiences that demonstrate your abilities!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Wolseley Group
✨Know Your Stuff
Make sure you brush up on your plumbing and heating industry knowledge. Familiarise yourself with common terms, products, and services that the company offers. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Customer Service Focus
Since this role involves a lot of customer interaction, be prepared to discuss your previous customer service experiences. Think of specific examples where you went above and beyond for a customer, as this will demonstrate your commitment to providing excellent service.
✨Show Your Team Spirit
The job requires working as part of a team, so be ready to talk about your teamwork experiences. Share instances where you collaborated effectively with colleagues or contributed to a team goal. Highlighting your ability to work well with others will resonate with the interviewers.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow within the company.
