At a Glance
- Tasks: Supervise branch operations, support staff, and serve customers with expert advice.
- Company: Join Bassetts, a leading trade merchant in the UK and Ireland.
- Benefits: Enjoy competitive salary, bonuses, generous pension, and health perks.
- Other info: Full-time role with excellent growth opportunities and a vibrant team culture.
- Why this job: Develop your skills and build a rewarding career in a supportive environment.
- Qualifications: Customer service experience and a positive attitude are key.
The predicted salary is between 30000 - 40000 £ per year.
We are Bassetts, a part of the Wolseley Group – a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award‑winning Wolseley Talent Guild.
Additional benefits include:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity/adoption leave
- Access to a great range of online and high‑street discounts
- Free access to healthcare
- Our popular YuLife app
- Our Cycle to Work scheme
Responsibilities:
- Assist the Branch Manager with the day‑to‑day running and operations within this small branch.
- Supervise and support branch staff, providing guidance, training, and performance feedback.
- Serve customers on the trade counter, offering advice and product knowledge.
- Build rapport with customers & suppliers, responding to any queries and processing sales.
- Perform general warehouse duties including goods in & out, picking and packing customer orders.
- Act as key holder for the branch.
This is a full‑time, permanent role working 42.5 hours per week Monday to Friday 07:30 - 17:00.
Qualifications:
- Previous industry or merchant experience is preferable.
- Prior experience in a face‑to‑face customer service/sales environment.
- Excellent communication skills and confidence interacting with customers.
- Some warehouse knowledge.
- Team player who is happy to take on a diverse role to ensure the branch runs smoothly.
- Willingness to step up to run the branch in the Branch Manager's absence.
- Keenness to learn, with a positive and enthusiastic attitude and a strong work ethic.
- Comfortable lifting heavy items.
Branch Supervisor in Enniskillen employer: Wolseley Group
At Bassetts, part of the Wolseley Group, we are committed to fostering a supportive and dynamic work environment in Enniskillen, Fermanagh. Our employees enjoy competitive salaries, generous benefits, and ample opportunities for professional growth through our award-winning Wolseley Talent Guild. With a focus on health and wellbeing, we offer initiatives like free healthcare access and a Cycle to Work scheme, making us an excellent employer for those seeking a rewarding career in the trade merchant industry.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Supervisor in Enniskillen
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Branch Supervisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and team management. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, let your enthusiasm shine through. They want to see that you’re not just qualified but also a great fit for their team culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Branch Supervisor in Enniskillen
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Branch Supervisor role. Highlight any previous industry or merchant experience, as well as your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your background aligns with our values at Bassetts. Don’t forget to mention your enthusiasm for the position and your willingness to learn.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application is clear and concise. Use a friendly tone and don’t hesitate to showcase your personality. We love candidates who can connect with customers and colleagues alike!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details about the benefits we offer, like our generous pension scheme and health perks!
How to prepare for a job interview at Wolseley Group
✨Know the Company Inside Out
Before your interview, take some time to research Bassetts and the Wolseley Group. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since the role involves face-to-face customer interaction, prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went above and beyond for a customer – this will demonstrate your suitability for the position.
✨Demonstrate Team Spirit
As a Branch Supervisor, you'll need to support and guide your team. Be ready to discuss your experience working in teams and how you've contributed to a positive work environment. Highlight any leadership roles you've taken on, even if they were informal.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the branch's operations, team dynamics, or opportunities for growth within the company. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
